Strategic Enterprise Customer Success Director

Backbase Inc.; Ciudad de México; Híbrido; MXN 1.500.000 - 2.100.000; Jornada completa

Descripción de la vacante

Backbase Inc. is seeking a Customer Success Director - Enterprise to deepen regional strategic partnerships, nurture executive relationships, and drive adoption, retention, and ARR growth across enterprise accounts.

You will collaborate cross-functionally to maximize value, guide customers through the Backbase journey, and mentor team members to advance performance and careers. The role involves frequent travel across the region, with a hybrid work model and offices worldwide.

Formación

• Bachelor’s degree in Technology, Business, or related field is required.
• 12+ years in a customer success role in tech/software.
• Experience creating/high-performance environment with ownership of initiatives.
• Technical understanding in financial services tech is a plus.
• Strong focus on delivering customer value and driving growth.

Responsabilidades

• Manage relationships with C-level executives and stakeholders regionally as a trusted advisor.
• Lead high-stakes discussions aligning customer goals with Backbase solutions.
• Identify opportunities to maximize product value and drive retention and ARR growth.
• Develop joint success plans tied to customer strategy and roadmap.
• Gather customer feedback and advocate for product improvements.

Conocimientos

Executive relationships

Strategic thinking

Cross-functional leadership

Data-driven

Travel readiness

Customer advocacy

Educación

Bachelor’s degree in Tech or Business

Master’s degree or certifications in CS/Account Mgmt

Herramientas

CRM systems

Data analytics tools

Descripción del empleo

Backbase Inc. is seeking a Customer Success Director - Enterprise to deepen regional strategic partnerships, nurture executive relationships, and drive adoption, retention, and ARR growth across enterprise accounts.

You will collaborate cross-functionally to maximize value, guide customers through the Backbase journey, and mentor team members to advance performance and careers. The role involves frequent travel across the region, with a hybrid work model and offices worldwide.