Technical Account Manager – Post-Implementation

Workatbackbase; Región Centro; Presencial; MXN 1.000.000 - 1.300.000; Jornada completa

Descripción de la vacante

Backbase is seeking a seasoned Technical Manager to own a portfolio of customer accounts post-implementation of the Backbase platform. You will be the technical contact and advisor, translating complex concepts for non-technical stakeholders and CIOs alike.

You will work with the VP of Technology and Sr Technical Director to ensure customers succeed in their digital transformation journey, while feeding voice of the customer back into R&D and core product teams.

Formación

• 10+ years of overall experience and 5 years in Technical Troubleshooting leadership.
• Excellent written, verbal and presentation skills, able to explain technical concepts to diverse audiences.
• Experience building and designing banking software and leading digital transformation projects is a plus.
• Fluent in English and Spanish.

Responsabilidades

• Define and drive the clients’ overall technical strategy.
• Address product-related queries with stakeholders across the organization.
• Build strong relationships with lead architects and C-level executives.
• Advocate for the voice of the customer in the Backbase organization.
• Identify opportunities for better product adoption and align requirements with the R&D roadmap.
• Collaborate with Product Engineering and Project Implementation teams to ensure successful implementations.
• Gather customer feedback and help identify potential new features.

Conocimientos

Technical Troubleshooting

Technical Leadership

Java

Spring

Maven

Gradle

Angular

Kotlin

Cloud Deployments

Docker

Kubernetes

Swift

AWS Certification

Educación

BSc/MSc in Computer Science

Herramientas

Docker

Kubernetes

AWS Certification

Descripción del empleo

Backbase is seeking a seasoned Technical Manager to own a portfolio of customer accounts post-implementation of the Backbase platform. You will be the technical contact and advisor, translating complex concepts for non-technical stakeholders and CIOs alike.

You will work with the VP of Technology and Sr Technical Director to ensure customers succeed in their digital transformation journey, while feeding voice of the customer back into R&D and core product teams.