Strategic Enterprise CSM for Renewals & Growth

Aspen Technology, Inc.; Ciudad de México; Presencial; MXN 700.000 - 1.000.000; Jornada completa

Descripción de la vacante

AspenTech seeks a Customer Success Manager to lead strategic relationships with senior decision makers across assigned accounts, ensuring high ROI and renewal growth. You will drive adoption, provide governance insights, and act as a trusted advisor through the lifecycle, from onboarding to expansion opportunities.

You will collaborate with implementation, sales, and renewal teams to map value delivery, execute executive reviews, and plan for scalable growth while traveling up to 25% as required.

Formación

• Bachelor's degree in Chemical Engineering or similar Science/Engineering required.
• Proven track record in customer success and renewals is essential.
• Ability to manage multi-million-dollar portfolios and lead cross-functional teams.

Responsabilidades

• Owns the customer experience and renewal results for assigned accounts.
• Builds relationships with key decision makers and senior management.
• Leads executive business reviews and collaborates to develop account plans.

Conocimientos

Relationship building

Executive-level communication

Customer success

Account management

Renewals

Strategic thinking

Educación

Bachelor's degree in Chemical Engineering or similar Science/Engineering

Descripción del empleo

AspenTech seeks a Customer Success Manager to lead strategic relationships with senior decision makers across assigned accounts, ensuring high ROI and renewal growth. You will drive adoption, provide governance insights, and act as a trusted advisor through the lifecycle, from onboarding to expansion opportunities.

You will collaborate with implementation, sales, and renewal teams to map value delivery, execute executive reviews, and plan for scalable growth while traveling up to 25% as required.