Senior Enterprise Customer Success Leader – Growth & Adoption

Infobip; Ciudad de México; Hybrid; MXN 900,000 - 1,300,000; Full time

Benefits offered by this job

Financial rewards & recognition

Flexible work arrangements

ESOP (Employee Stock Ownership Plan)

Well-being & time off

Career mobility

Professional development

Job summary

Infobip in Mexico City is seeking a Senior Customer Success Executive to be a trusted advisor for our strategic Enterprise and Digital Native SaaS customers. You will drive product adoption, retention, and long-term growth.

In this role you will navigate a complex environment, partner with cross-functional squads, manage C-level relationships, define 90-day success plans, analyze data for usage insights, mentor teammates, and turn clients into Infobip advocates.

Qualifications

• Minimum 7 years in B2B Enterprise Key Account Management, Customer Success, or Consultancy.
• Proven track record in retention and growth within SaaS.
• Experience presenting to C-level stakeholders.
• Fluency in English (written and spoken).

Responsibilities

• Build and maintain trusted, C-level relationships with Tier 1 accounts to drive health, retention, and expansion.
• Act as focal point for all SaaS matters, coordinating internal resources to maximize adoption.
• Define and execute strategic success plans, including 90-day adoption roadmaps and long-term growth strategies.
• Analyze customer data to identify feature utilization opportunities and time-to-value.
• Monitor health risks to ensure high renewal rates and satisfaction.
• Identify cross-sell and upsell opportunities with Account Executives and Growth teams.
• Represent the Voice of the Customer to influence the SaaS roadmap.
• Mentor junior team members on churn prevention and usage analysis.
• Drive client participation in webinars, case studies, and events to turn clients into advocates.

Skills

B2B Enterprise Key Account Management

Customer Success

SaaS Industry Expertise

C-level Stakeholder Communication

Analytical/Data-driven

Networking/Relationship Building

Independent Global Team Player

English Proficiency

Education

Bachelor’s degree in Business/IT/Telecommunications

Job description

Infobip in Mexico City is seeking a Senior Customer Success Executive to be a trusted advisor for our strategic Enterprise and Digital Native SaaS customers. You will drive product adoption, retention, and long-term growth.

In this role you will navigate a complex environment, partner with cross-functional squads, manage C-level relationships, define 90-day success plans, analyze data for usage insights, mentor teammates, and turn clients into Infobip advocates.