Senior Cloud Customer Success Manager - Hybrid

Salesforce, Inc.; Ciudad de México; Híbrido; MXN 1.200.000 - 2.000.000; Jornada completa

Descripción de la vacante

Salesforce, Inc. is hiring a Senior Customer Success Manager with deep CS experience to guide top customers through their Salesforce journey. You will be the trusted advisor, coordinating with cross-functional teams to ensure successful adoption, renewal, and expansion across strategic accounts.

The role emphasizes executive-level communication, proactive guidance on feature adoption, and strong collaboration with Sales, Engineering, and Product teams to deliver value and long-term partnerships.

Formación

• 5+ years of experience in Technical Customer Success, Customer Success Management, SaaS platforms, or project leadership.
• Ability to communicate at executive levels and translate technical concepts to business terms.
• Experience coordinating cross-functional teams and managing high-profile accounts.

Responsabilidades

• Serve as primary point of contact for assigned key customers and drive renewal/expansion.
• Provide proactive guidance on Salesforce features and Signature Success offerings.
• Collaborate with Sales, Engineering, and Product Management to ensure customer success and roadmap alignment.
• Lead quarterly business reviews and advise on release adoption and risk mitigation.

Conocimientos

Technical CS

Customer Success

SaaS

Project leadership

Tech consulting

Educación

Degree or equivalent experience

Herramientas

Salesforce certifications

Descripción del empleo

Salesforce, Inc. is hiring a Senior Customer Success Manager with deep CS experience to guide top customers through their Salesforce journey. You will be the trusted advisor, coordinating with cross-functional teams to ensure successful adoption, renewal, and expansion across strategic accounts.

The role emphasizes executive-level communication, proactive guidance on feature adoption, and strong collaboration with Sales, Engineering, and Product teams to deliver value and long-term partnerships.