Strategic CSM - MuleSoft & AI Adoption (Hybrid)

Leadout Capital; Ciudad de México; On-site; MXN 420,000 - 640,000; Full time

Benefits offered by this job

Office flexibility

Job summary

Salesforce is seeking a Customer Success Manager (CSM) to ensure high‑value customers using the Signature Success Plan achieve a strong return on investment with our platform. You will act as a trusted adviser, coordinating deliverables and aligning business and technical goals across the customer’s organization.

You will collaborate with Sales, Engineering, and Product teams to drive adoption of Anypoint Platform capabilities, conduct enablement sessions, and monitor usage metrics to guide

Qualifications

• Experience supporting MuleSoft Anypoint Platform and core components.
• Ability to manage both business and technical stakeholder needs.
• Strong English communication for global alignment.

Responsibilities

• Act as the trusted advisor for high‑value customers during the Signature lifecycle.
• Coordinate deliverables and ensure value delivery across the engagement.
• Drive adoption of MuleSoft features and conduct enablement sessions.
• Track usage metrics and share best practices for dashboards and data.
• Maintain executive relationships within customer IT and business leadership.

Skills

MuleSoft Anypoint Platform

API-led connectivity

Salesforce connectors

REST APIs

API security

English proficiency

Job description

Salesforce is seeking a Customer Success Manager (CSM) to ensure high‑value customers using the Signature Success Plan achieve a strong return on investment with our platform. You will act as a trusted adviser, coordinating deliverables and aligning business and technical goals across the customer’s organization.

You will collaborate with Sales, Engineering, and Product teams to drive adoption of Anypoint Platform capabilities, conduct enablement sessions, and monitor usage metrics to guide