Strategic Enterprise CSM — AI, Data Fabric & Orchestration

Appian Corporation; Ciudad de México; On-site; MXN 1,325,000 - 2,300,000; Full time

Benefits offered by this job

401(k) match

Flexible time off

Paid parental leave

Medical coverage

Dental and vision

Job summary

Appian Corporation seeks a Customer Success Manager to serve as a premier strategic advisor to elite organizations. This role leverages business acumen and technical aptitude to unlock the power of our AI-powered orchestration platform, including Data Fabric and robotic automation.

You will mitigate delivery and adoption risks while guiding executives and technical teams to align technology with corporate strategy, driving significant value across the account portfolio.

Qualifications

• Bachelor’s degree in a technical or analytical field; equivalent experience not accepted.
• 10+ years in technology, enterprise account strategy, or technical consulting.
• Proven ability to act as trusted advisor and drive business value for enterprise customers.
• Demonstrable understanding of large-scale enterprise platforms and system integration.
• Strong project management with Agile software development practices.
• Willingness to travel ~25% annually to engage with strategic customers.

Responsibilities

• Govern account strategy by translating goals into prioritized roadmaps and executive plans.
• Drive platform adoption and empower clients to build, manage, and scale Appian apps.
• Mitigate portfolio risk by addressing business, program, and technical risks.
• Formulate data-backed value cases for additional software investment.
• Advise executive leadership across engineering and business stakeholders.
• Architect process improvements and solutions, including AI, to boost efficiency.

Skills

Relationship building

Technical strategy

Executive communication

Agile governance

Travel readiness

Education

Bachelor’s degree in technical/analytical field

Tools

Salesforce

ServiceNow

Job description

Appian Corporation seeks a Customer Success Manager to serve as a premier strategic advisor to elite organizations. This role leverages business acumen and technical aptitude to unlock the power of our AI-powered orchestration platform, including Data Fabric and robotic automation.

You will mitigate delivery and adoption risks while guiding executives and technical teams to align technology with corporate strategy, driving significant value across the account portfolio.