Strategic Account Manager — Renewals & Growth (Mexico)

Mitratech; México; Remote; MXN 360,000 - 600,000; Full time

Job summary

Mitratech is seeking an Account Manager to own a portfolio of customer relationships, lead renewal conversations, and grow revenue for our clients in the Legal, Risk, Compliance, and HR space. You will build account plans, manage a healthy pipeline, and collaborate with sales to close expansions.

This role emphasizes customer care, problem solving, and measurable results. Candidates should have 2–4 years in sales or account management, strong English communication, and the ability to travel up

Qualifications

• Bachelor's degree or equivalent experience.
• 2–4 years of sales and/or account management experience.
• Strong communication skills in English and in-person/phone collaboration.

Responsibilities

• Manage customer relationships with focus on retention and expansion.
• Build account plans for top customers to drive mutual value.
• Develop pipeline to hit renewal, retention, and revenue targets.
• Lead multi-year renewals negotiations and identify expansion opportunities with the sales team.
• Contribute to retention forecasts and revenue planning.
• Conduct quarterly value-based reviews with top customers.

Skills

Customer relationships

Time management

English communication

MS Office & Google Workspace

AI tools

Travel readiness

Education

Bachelor's degree or equivalent experience

Tools

MS Office

Google Workspace

AI tools

Job description

Mitratech is seeking an Account Manager to own a portfolio of customer relationships, lead renewal conversations, and grow revenue for our clients in the Legal, Risk, Compliance, and HR space. You will build account plans, manage a healthy pipeline, and collaborate with sales to close expansions.

This role emphasizes customer care, problem solving, and measurable results. Candidates should have 2–4 years in sales or account management, strong English communication, and the ability to travel up