Account Manager

Mitratech; México; Remote; MXN 360,000 - 600,000; Full time

Job summary

Mitratech is seeking an Account Manager to own a portfolio of customer relationships, lead renewal conversations, and grow revenue for our clients in the Legal, Risk, Compliance, and HR space. You will build account plans, manage a healthy pipeline, and collaborate with sales to close expansions.

This role emphasizes customer care, problem solving, and measurable results. Candidates should have 2–4 years in sales or account management, strong English communication, and the ability to travel up

Qualifications

• Bachelor's degree or equivalent experience.
• 2–4 years of sales and/or account management experience.
• Strong communication skills in English and in-person/phone collaboration.

Responsibilities

• Manage customer relationships with focus on retention and expansion.
• Build account plans for top customers to drive mutual value.
• Develop pipeline to hit renewal, retention, and revenue targets.
• Lead multi-year renewals negotiations and identify expansion opportunities with the sales team.
• Contribute to retention forecasts and revenue planning.
• Conduct quarterly value-based reviews with top customers.

Skills

Customer relationships

Time management

English communication

MS Office & Google Workspace

AI tools

Travel readiness

Education

Bachelor's degree or equivalent experience

Tools

MS Office

Google Workspace

AI tools

Job description

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Due to business and compliance requirements, this position is open only to candidates residing in MEXICO . Applications from candidates located outside this region will not be reviewed.

Job Overview

Build lasting partnerships and help customers turn their goals into results as an Account Manager at Mitratech. You’ll own a portfolio of customer relationships, lead renewal conversations, and uncover opportunities to grow alongside the organizations we serve. If you enjoy connecting with people, solving problems, and pairing exceptional customer care with a drive for results, this is an opportunity to make a meaningful impact.

• Manage customer relationships with particular focus on building strong relationships, retainingcurrent customer revenue, and generating additional revenue
• Build account plans on top customers that focus on mutual-success and customer value
• Develop a strong pipeline and reach annual sales and revenue retention targets
• Managing a portfolio of renewals with the expectation of expanding the base portfolio throughnegotiating multi-year renewals, annual price increases, and finding expansion opportunities tocollaborate with sales team on to closure.
• Assist leadership in building and maintaining a retention and new revenue forecast
• Conduct quarterly value based reviews and discussions with top customers (business reviews,cadence calls)
• Handle customer calls and inquiries in a prompt and courteous manner with customer experienceand resolution as a focus point
• Work with other customer-impacting departments to ensure our customers have a world class andsuccessful experience with all Mitratech’s solutions.
• Keep up to date knowledge of the industry, as well as the competitive posture of the company

Requirements & Skills:

• Bachelor's Degree; or equivalent experience
• A minimum of 2-4 years of sales and/or account management experience
• Customer-driven personality with the ability to initiate, establish, and nurture meaningful businessrelationships over the phone and in person
• High energy with the ability to manage multiple competing priorities, with strong project,organizational, problem-solving and time management skills
• Capable of working independently with minimal supervision and in a team environment
• Highly effective English communication skills that convey professionalism in all written, verbal and in-personmeetings
• Interest and passion for staying on top of industry trends and best practices; up for continuouslytaking on new challenges
• Proficiency in all MS Office & Google Office applications along with AI tools
• Travel - Up to 25%

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.