Growth-Focused SaaS Account Manager (Mexico City)

Aircall.io, Inc.; Ciudad de México; Híbrido; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Aircall, a leading AI-powered customer communications platform, is seeking an Account Manager in Mexico City. You will own Net Revenue Retention across your portfolio, drive renewals and expansions, and strengthen customer relationships.

You’ll partner with Customer Engineering, Product, and Support to accelerate adoption, build multi-layer stakeholder maps, and shape local growth initiatives while competing effectively in SaaS negotiations.

Formación

• Experience in SaaS account management or renewal management with revenue targets.
• Strong consultative selling, prospecting, and negotiation skills.
• Customer-obsessed mindset with ability to map stakeholders.

Responsabilidades

• Own NRR by renewals, expansions, and churn mitigation.
• Identify growth opportunities within portfolio and upsell.
• Develop stakeholder maps across accounts.
• Collaborate with Customer Engineering to drive adoption.
• Forecast and manage renewal/expansion pipeline.
• Negotiate renewals and close deals while ensuring value.

Conocimientos

SaaS Account Management

Commercial Customer Success

Renewal Management

Consultative selling

Negotiation

Stakeholder mapping

Forecast accuracy

Data-driven mindset

Descripción del empleo

Aircall, a leading AI-powered customer communications platform, is seeking an Account Manager in Mexico City. You will own Net Revenue Retention across your portfolio, drive renewals and expansions, and strengthen customer relationships.

You’ll partner with Customer Engineering, Product, and Support to accelerate adoption, build multi-layer stakeholder maps, and shape local growth initiatives while competing effectively in SaaS negotiations.