Store Floor Leader: Guest Experience & People Coach

lululemon; Ciudad de México; On-site; MXN 240,000 - 360,000; Full time

Job summary

Lululemon Athletica in Mexico City is seeking a Key Leader to guide the salesfloor team, coach Educators, and ensure outstanding guest experiences while overseeing daily store operations and policies. The role emphasizes leadership by example, performance management, and collaboration to meet sales and service goals.

The position requires flexible scheduling, strong leadership capabilities, and a focus on customer satisfaction.

Qualifications

• Experience leading retail teams and coaching staff
• Proven ability to drive guest satisfaction and sales through leadership
• Strong communication and collaboration skills

Responsibilities

• Lead and develop the salesfloor team with coaching and feedback
• Ensure outstanding guest experiences and support omnichannel programs
• Oversee store operations including floor presentation and safety policies

Skills

Leadership

Team management

Guest experience

Decision making

Communication

Education

High school diploma/GED or equivalent

Bachelor's degree or equivalent

Job description

Lululemon Athletica in Mexico City is seeking a Key Leader to guide the salesfloor team, coach Educators, and ensure outstanding guest experiences while overseeing daily store operations and policies. The role emphasizes leadership by example, performance management, and collaboration to meet sales and service goals.

The position requires flexible scheduling, strong leadership capabilities, and a focus on customer satisfaction.