Guest Experience Specialist - Luxury Retail

Lululemon Athletica; Ciudad de México; Hybrid; MXN 201,000 - 290,000; Full time

Job summary

Lululemon Athletica in Mexico City is seeking an Educator to deliver world-class guest service and product education. You will engage with guests, understand needs, and communicate product benefits while guiding omnichannel options like in-store pickup and ship-from-store.

You will move across the floor, ensure a seamless experience, and partner with leadership to address feedback. The role emphasizes a strong guest focus, teamwork, and adaptability in a luxury retail environment.

Qualifications

• Provide world-class guest service and product education.
• Engage with guests to understand needs and offer solutions.

Responsibilities

• Interact with guests to ensure a great guest experience.
• Assess guests’ needs to provide customized solutions and support.
• Provide technical product education by articulating value and benefits.
• Facilitate seamless end-to-end guest transactions and omnichannel programs.
• Move dynamically on the floor to engage with guests and store needs.
• Receive guest feedback and partner with leadership to improve experiences.
• Contribute to a respectful, inclusive team environment and collaborate with teammates.

Skills

Guest Experience

Product Education

Omnichannel Knowledge

Communication

Team Collaboration

Adaptability

Education

High school diploma or GED

Job description

Lululemon Athletica in Mexico City is seeking an Educator to deliver world-class guest service and product education. You will engage with guests, understand needs, and communicate product benefits while guiding omnichannel options like in-store pickup and ship-from-store.

You will move across the floor, ensure a seamless experience, and partner with leadership to address feedback. The role emphasizes a strong guest focus, teamwork, and adaptability in a luxury retail environment.