Key Leader: Store Operations & Guest Experience

lululemon; Ciudad de México; Presencial; MXN 360.000 - 480.000; Jornada completa

Descripción de la vacante

Lululemon in Mexico City is seeking a Key Leader to guide the store leadership team, support Educators, and ensure an outstanding guest experience on the salesfloor. You will oversee store operations, leverage metrics, and adapt to daily business needs with a focus on leadership by example.

You will lead by example, coach teammates, and coordinate with the store manager to drive guest satisfaction, exclusive omnichannel initiatives, and smooth store performance in a dynamic retail environment.

Formación

• Must be legally authorized to work in the country where the store is located.
• Must be 18 years of age or older.
• Must have proof of Right to Work and comply with local requirements (EMEA only).
• Must be able to travel to the assigned store with own transportation.

Responsabilidades

• Provide coaching, feedback, mentoring, and career guidance to team members.
• Develop and disseminate product and company knowledge.
• Lead salesfloor coverage and ensure efficient store operations.
• Deliver a great guest experience and support omnichannel programs.
• Provide product education and articulate product value.
• Address guest feedback and resolve escalations to ensure guest satisfaction.
• Move dynamically on the floor to support business needs.

Conocimientos

Leadership

Guest experience

Teamwork

Decision making

Integrity

Candid communication

Collaboration

Educación

High school diploma

Bachelor’s degree

Descripción del empleo

Lululemon in Mexico City is seeking a Key Leader to guide the store leadership team, support Educators, and ensure an outstanding guest experience on the salesfloor. You will oversee store operations, leverage metrics, and adapt to daily business needs with a focus on leadership by example.

You will lead by example, coach teammates, and coordinate with the store manager to drive guest satisfaction, exclusive omnichannel initiatives, and smooth store performance in a dynamic retail environment.