Sr. Program Manager, 3P MX External Fulfillment

Amazon; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading e-commerce company in Mexico is looking for a Senior Program Manager for External Fulfillment. This role involves leading complex initiatives that drive growth and operational excellence. Key responsibilities include managing program leadership, stakeholder relationships, and data-driven decisions. Candidates should have a Bachelor’s degree, experience in e-commerce or logistics, and ideally an MBA. The position promotes a culture of inclusivity and offers opportunities for continuous improvement.

Formación

• Experience building cross-functional partnerships and influencing various stakeholders.
• Experience owning program strategy and managing end-to-end delivery.
• Experience creating data-driven insights to guide program decisions.

Responsabilidades

• Scope, design, and deliver business-critical programs for external fulfillment.
• Partner with teams to define requirements and manage implementation timelines.
• Serve as point of contact for program updates and manage complex issues.

Conocimientos

Cross-functional partnerships

Data-driven decision making

Risk management

Process innovation

Educación

Bachelor's degree or equivalent

MBA Preferred

Herramientas

SQL

Python

Descripción del empleo

The Senior Program Manager for External Fulfillment in Mexico leads complex, cross‑functional initiatives that drive the strategic growth and operational excellence of Amazon's seller‑managed fulfillment programs, including Easy Ship, Seller Flex, and Self Ship. This role is responsible for end‑to‑end program delivery—from conception through implementation and continuous improvement—ensuring scalable solutions that enhance seller experience, expand Prime‑eligible selection, and deliver exceptional customer outcomes across Mexico's third‑party marketplace. Additionally, the SPM for EF MX will also look at scoping and driving productivity improvement initiatives internal to the EF team.

Key job responsibilities

• Program Leadership: Scope, design, and deliver business‑critical programs that support External Fulfillment network expansion, driving the overall program strategy and roadmap in alignment with organizational goals

• Cross‑Functional Collaboration: Partner with Product, Operations, Transportation, Sales, and Technology teams to define requirements, secure resources, and manage implementation timelines across multiple workstreams

• Stakeholder Management: Serve as the primary point of contact for program updates, proactively managing relationships with leadership, retail partners, and operational teams to ensure alignment and drive resolution of complex issues

• Data‑Driven Decision Making: Leverage metrics and analytics to identify improvement opportunities, track program performance, and make informed trade‑offs that optimize delivery timelines and business outcomes

• Process Innovation: Drive continuous improvement initiatives that remove seller friction, enhance operational efficiency, and scale fulfillment capabilities while maintaining Amazon's high standards

• Risk Management: Develop contingency plans, manage escalations, and navigate ambiguity to keep programs on track despite changing business conditions

Basic Qualifications

• Bachelor's degree or equivalent

• Experience building cross‑functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship

• Experience owning program strategy, managing end‑to‑end delivery, and communicating results to senior leadership

• Experience prioritizing and delivering projects on time in a fast‑moving environment

• Scope and prioritize activities based on business and customer impact

• Create, track and inspect key performance metrics, creating data‑driven insights to guide program decisions

Preferred Qualifications

• Experience deriving insights from big data using SQL and manipulating/processing data with Python

• MBA Preferred

• Experience in e‑commerce, logistics, or marketplace operations

• Familiarity with third‑party seller fulfillment models and supply chain operations

• Experience leveraging Artificial Intelligence to drive automation and productivity initiatives

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.