Senior Technical Consultant - Service Now

Atos; Ciudad de México; Remote; MXN 600,000 - 900,000; Full time

Job summary

Atos in Mexico City seeks a Senior Technical Consultant for ServiceNow to translate business needs into platform capabilities and to lead design, configuration, development and implementation efforts.

The role emphasizes ITSM/ITIL, ITAM, IRM, ITOM/CMDB & GRC with strong leadership to guide small teams and collaborate with Pre-Sales and Architecture for successful client outcomes.

Qualifications

• Experience with ITIL processes, metrics, and KPIs.
• Strong ability to produce clear documentation at multiple levels.
• Proven leadership experience guiding small teams.

Responsibilities

• Lead and facilitate functional design workshops based on out-of-the-box functionality and customer requirements.
• Translate business requirements into effective ServiceNow solutions.
• Design, configure, develop, test, and implement platform capabilities.
• Direct small technical or cross-functional teams in complex environments.
• Collaborate with Pre-Sales and Architecture teams for client engagements.
• Manage delivery across technical design, development and deployment.

Job description

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Senior Technical Consultant - Service Now

Ref. No: 552430

Location: Mexico City, MX

Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.

With more than 52,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand.
A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.

Atos Group is a global leader in digital transformation with c. 54,000 employees and annual revenue of c. €7.2 billion, operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.

Senior Technical Consultant - Service Now

Location: Mexico (any stata as is remote)

Language: advanced English

Job Overview:

Atos is a global leader in digital transformation, technology, and consulting services. We collaborate with clients across all industry sectors to navigate their journey into the digital future. Our AI & Analytics practice is at the forefront of this mission, delivering innovative solutions that drive genuine business value.

The primary role of the Senior Technical Consultant is to work closely with customers to understand and translate their business and technical requirements into effective ServiceNow solutions. The consultant is responsible for designing, configuring, developing, and implementing platform capabilities, while leading the successful delivery of the solution.

Key Responsibilities:

• Primary focus areas: ServiceNow ITSM, ITIL, ITAM, IRM, ITOM/CMDB & GRC
• Leading and facilitating functional design workshops, including the creation of design specifications based on out-of-the-box functionality and customer requirements
• Partnering with customers to understand, analyze, and translate business requirements into effective ServiceNow solutions
• Leading technical delivery, including solution design, configuration, development, testing, and implementation
• Demonstrated leadership capability in directing small technical or cross-functional teams within complex solution environments.
• Collaborating with Pre-Sales and technical Architecture teams to support client presentations, workshops, and technical discussions

Your Expertise:

• Education: Bachelor’s degree in computer science, Management Information Systems, Engineering or related discipline
• Experience: 5+ years of hands-on experience in the design, development, and deployment of solutions on the ServiceNow platform, with strong expertise in platform capabilities, scripting, and integrations.
• Equivalent experience with other enterprise ITSM platforms will also be considered.

Minimum Required Skills

• Experience in delivering creative solutions to business challenges, with a strong understanding of IT Service Management (ITIL) processes, metrics, and key performance indicators (KPIs).
• Strong knowledge of technical components and enterprise technologies such as LDAP, VPN, SSL, and related infrastructure concepts
• Proven leadership experience in guiding small teams and contributing to project delivery Ability to produce clear and structured documentation at multiple levels, including technical and customer-facing materials.

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.