ServiceNow Sr. Consultant

Deloitte Americas Delivery Mexico; Ciudad de México; Presencial; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

Deloitte Americas Delivery Mexico seeks a ServiceNow Senior Consultant to join our enterprise performance team in Querétaro. You will design, develop, and implement complex ServiceNow solutions for diverse global clients, mentoring junior developers while maintaining best practices.

Work involves ITSM, ITOM, HRSD modules, and ongoing collaboration with engagement managers and stakeholders to deliver high-value outcomes. Fluency in English is required.

Formación

• 6-10+ years of consulting and/or industry experience.
• Completion of course of study in Computer Science/IT/Engineering or equivalent years of experience.
• Proficiency in ServiceNow development and customization.

Responsabilidades

• Lead design, development, and implementation of complex ServiceNow solutions.
• Mentor junior developers and ensure adherence to best practices.
• Coordinate with Engagement Managers and stakeholders to deliver high-value outcomes.

Conocimientos

Advanced English

ServiceNow development

Team leadership

Educación

Bachelor's degree in CS/IT/Engineering

Herramientas

ServiceNow

ITSM

ITOM

HRSD

Descripción del empleo

ServiceNow Developer-Senior Consultant - Americas Delivery Mexico (ADMX)Are you an experienced, passionate pioneer in technology? A ServiceNow Developer Senior Consultant who wants to work in a collaborative environment? As an experienced ServiceNow Developer Senior Consultant you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Americas Delivery Mexico (ADMX) leverages scale and talent to provide high quality, cost-effective service to our clients. ADMX is a member of the Global Delivery Network which has presence across the world with Delivery centers in the United States, Romania, India, Spain, China, and the Philippines. ADMX is in Queretaro, Mexico. We provide consulting services to help our clients achieve a higher level of service in operational efficiency and business value. We are a team of professionals passionate about serving clients with distinction and learning, and we are driven by our purpose: Making an impact that matters for our clients, our people, and society.

Work you’ll do/Responsibilities

As a Senior Consultant, you will work with diverse global clients across a wide range of industries. You will have a variety of client facing responsibilities such as diagnosing issues using advanced analytical techniques, interviewing staff, formulating and making recommendations, and helping clients implement proposed solutions. The ServiceNow Senior Developer will lead the design, development, and implementation of complex solutions on the ServiceNow platform. This role involves mentoring junior developers, ensuring best practices, and driving the strategic direction of ServiceNow implementations.

The Team

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

QualificationsRequired

• 6-10+ years of consulting and/or industry experience
• Completion of course of study/Egresado in Computer Science/IT/Computer Engineering, or any pertinent field or industry, or equivalent years of experience
• Responsible for supporting and leading project workstreams and/or teams
• Identifies key drivers, defines problems and proposes solutions
• Advanced English level
• Proficiency in ServiceNow development and customization.Applicants must be legally authorized to work in Mexico at the time of hire; limited sponsorship may be available for this role based on business needs and applicable law

Preferred

• Team Leadership: Lead and mentor junior developers, providing guidance and support to enhance their skills and performance.
• Code Reviews: Conduct thorough code reviews to ensure quality, performance, and adherence to standards.
• Training and Development: Develop and deliver training sessions for team members on new features, best practices, and advanced techniques.
• Project Planning: Assist in project planning, including defining scope, timelines, and resource allocation.
• Stakeholder Management: Collaborate with stakeholders to gather requirements, provide updates, and manage expectations.
• Risk Management: Identify and mitigate risks associated with development and deployment activities.
• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management.
• Collaborate with business stakeholders to gather and analyze requirements.
• Experience in ITSM , GRC products.
• Configure and customize ServiceNow applications, including Incident, Problem, Change, and Service Catalog.
• ServiceNow Platform to meet the Identified Business requirements and Functional needs.
• Support ServiceNow Platforms through Monitoring, Troubleshooting, Root-cause analysis and Implementing BugFixes.
• Review user stories to understand requirements and technical architecture documentation for solution.
• Troubleshoot any errors found in the ServiceNow configuration.
• Complete the deployment of solutions across sub-production and production environments.
• Provide training for each tools functionality both in person and through using other methods.
• Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform.
• Conduct user training and create documentation.
• Develop and maintain workflows, forms, and reports.
• Must be professional, well-spoken and able to interact with internal Teams and customers.
• Provide support and troubleshooting for ServiceNow issues.
• Assist in the development of ServiceNow best practices and standards.
• Perform data analysis and reporting using ServiceNow's reporting tools.
• Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise.
• Strong problem solving and analytical skills.
• Knowledge of ITIL v3 / v4
• Design and develop custom applications and integrations on the ServiceNow platform.
• Implement and configure ServiceNow modules, including ITSM, ITOM, and HRSD.
• Create and maintain ServiceNow scripts, business rules, UI policies, and client scripts.
• Collaborate with stakeholders to understand business requirements and translate them into technical solutions.
• Perform unit testing and participate in system testing and user acceptance testing.
• Provide technical support and troubleshooting for ServiceNow applications.
• Stay current with ServiceNow releases and enhancements.
• CSA Certification, Implementation Specialist Certification
• Strong understanding of ServiceNow architecture and data model.
• Experience with web technologies such as JavaScript, HTML, CSS, and REST/SOAP APIs.
• ServiceNow Certified Application Developer (CAD) is preferred.
• Proficiency in ServiceNow development and customization.
• Knowledge of Agile development methodologies is a plus.
• Lead the design and development of complex ServiceNow solutions and integrations.
• Mentor and provide technical guidance to junior developers.
• Ensure adherence to ServiceNow best practices and coding standards.
• Perform code reviews and provide constructive feedback.
• Develop and maintain technical documentation.
• Collaborate with business stakeholders to define requirements and deliver high-quality solutions.
• Stay updated with the latest ServiceNow features and industry trends.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship.

Accommodations

We are committed to providing equal opportunity and reasonable accommodation for people with disabilities. To request a reasonable accommodation, contact our Talent Relations team at

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.