Technical Architect - Service Now

Atos SE; México; A distancia; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Atos is seeking a ServiceNow Technical Architect to define and govern the ServiceNow solution architecture. You will partner with customers to translate requirements into scalable, secure, high-performing platform solutions.

You will lead design activities, support migrations, and mentor teams, with 8–10+ years in IT and a ServiceNow SME background. This remote, full-time role offers global collaboration.

Formación

• Minimum 5 years as a ServiceNow SME with solution design and platform architecture.
• Strong ITIL Foundations knowledge and ITSM/ITOM understanding.
• Experience integrating ServiceNow with external systems via REST/SOAP.
• Knowledge of security and infrastructure technologies such as LDAP, SSO, SSL.

Responsabilidades

• Define, design, and govern the ServiceNow architecture aligned with enterprise standards.
• Lead solution design activities, development support, testing strategies, and PoCs.
• Plan migrations and ensure scalable, secure cloud/on-prem solutions.
• Collaborate with stakeholders to analyze requirements and present clear options.
• Develop technical solution plans with estimations and delivery approaches.
• Provide technical leadership and mentorship to delivery teams.

Conocimientos

ServiceNow SME

ITIL knowledge

Stakeholder management

Cross-functional collaboration

Communication skills

Architectural design

Solution leadership

Educación

Bachelor's Degree in Computer Science

Management Information Systems

Engineering

Herramientas

REST

SOAP

SFTP

MID Server

Descripción del empleo

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Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.

With more than 52,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand.
A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.

Atos Group is a global leader in digital transformation with c. 54,000 employees and annual revenue of c. €7.2 billion, operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.

ServiceNow Technical Architect

Company: Atos
Location: Remote
Employment Type: Full-Time

About Atos

Atos is a global leader in digital transformation, technology, and consulting services. We collaborate with clients across all industry sectors to navigate their journey into the digital future.

Our AI & Analytics practice is at the forefront of this mission, delivering innovative solutions that drive genuine business value.

Why Join Atos?

Join a global organization where innovation, digital transformation, and cutting-edge technologies drive meaningful outcomes for clients worldwide. As a ServiceNow Technical Architect, you will have the opportunity to lead enterprise-scale initiatives, influence strategic technology decisions, and work alongside highly skilled global teams delivering business-critical solutions.

Position Overview

The primary role of the Technical Architect is to define, design, and govern the overall ServiceNow solution architecture. This role partners with customers to understand business and technical requirements, ensuring scalable, secure, and high-performing platform solutions aligned with enterprise standards.

Key Responsibilities

• Demonstrate a high-level understanding of the application development lifecycle and SDLC methodologies, including Agile frameworks.
• Provide strong customer-facing and consultative engagement, delivering high-quality outcomes through excellent technical and interpersonal capabilities.
• Lead solution design activities, development support, testing strategies, proof of concepts (PoCs), and migration planning considerations.
• Design and architect scalable, distributed, on-premises, and cloud-based services and applications that integrate across multiple technologies.
• Lead the successful implementation of architectural designs while managing expectations, risks, governance, and adherence to best practice principles.
• Partner with business stakeholders to analyze and solve complex challenges, presenting solution options and technical concepts in a clear and understandable manner.
• Develop reliable technical solution plans, including estimations and optimized delivery approaches.
• Collaborate with business and cross-functional teams to ensure governance, compliance, and architectural alignment.
• Analyze complex functional and non-functional requirements, making appropriate design adjustments and providing effort estimations.
• Define, develop, and maintain reference architectures, domain models, and design patterns.
• Identify emerging and disruptive technologies that can deliver measurable business value.
• Provide technical leadership and mentorship to development and delivery teams.
• Support digital transformation initiatives, including technology and application rationalization efforts.

Education

• Bachelor's Degree in Computer Science, Management Information Systems, Engineering, or a related discipline.

Experience

• 8–10+ years of overall IT experience, with a strong focus on application hosting, solution architecture, and design.
• Minimum of 5 years of ServiceNow Subject Matter Expert (SME) experience, including solution design and platform architecture.

Minimum Required Skills

• Proven experience delivering innovative and effective solutions to complex business challenges.
• Strong understanding of IT Service Management (ITIL) processes, metrics, and KPIs.
• Solid knowledge of modern web technologies, including:
• HTML
• CSS
• XML
• JavaScript/AJAX
• Extensive experience designing and supporting third-party integrations with the ServiceNow platform using:
• REST
• SOAP
• SFTP
• MID Server
• Related integration technologies
• Demonstrated knowledge of enterprise technical components and security technologies, including:
• LDAP
• Single Sign-On (SSO)
• SSL
• Other security and infrastructure technologies
• Strong collaboration, communication, and stakeholder management skills.
• Ability to work effectively within cross-functional teams and contribute to a high-performance delivery environment.

Certifications

Required and preferred certifications include:

• ITIL v2 or ITIL v3 Foundations
• ServiceNow Certified System Administrator (CSA)
• ServiceNow ITSM
• ServiceNow ITOM
  • Discovery Implementation Specialist
  • CMDB
• ServiceNow ITAM
  • HAM (Hardware Asset Management)
  • SAM (Software Asset Management)

Preferred Certifications

Any of the following certifications will be considered an advantage:

• HRSD
• CAD
• VR
• SO
• IRM
• GRC
• Other relevant ServiceNow certifications

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.