Sn. Software Engineer / Biligual / Remote

Clutter; México; Remote; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Health plans

Flexible work options

Retirement plans

Learning opportunities

Job summary

Iron Mountain is seeking a Senior Developer, ServiceNow to join our Enterprise Technology team in Mexico. You will design, customize, and scale ServiceNow solutions, integrate critical systems, and deploy Now Assist AI tools to automate workflows.

The ideal candidate has 5+ years of ServiceNow development, CAD certification, and ITIL knowledge within an Agile context. We offer competitive compensation, flexible work options, and opportunities for growth.

Qualifications

• 5+ years of hands-on ServiceNow development experience.
• CAD certification required; CIS preferred.
• Bachelor’s degree in IT or a related field.
• Strong ITIL knowledge and Agile experience.

Responsibilities

• Design, build, and maintain custom applications and workflows on the ServiceNow platform.
• Integrate critical systems and manage cross‑platform impacts.
• Develop and refine Now Assist AI capabilities to automate processes.
• Ensure platform governance and oversee upgrades for compliance.
• Collaborate with Solutions Architects and stakeholders to deliver agile solutions.

Skills

ServiceNow development

JavaScript

APIs & web services

ITIL knowledge

Agile methodologies

Education

Bachelor's degree in IT or related field

CAD certification

CIS certification (preferred)

Tools

ITSM ITOM CSM modules

ServiceNow API

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking an innovative Senior Developer, ServiceNow to join our Enterprise Technology team.

As our digital footprint continues to evolve, your expertise will help pave the way for smarter, highly automated enterprise workflows. In this role, you will have the opportunity to design and customize scalable ServiceNow solutions, integrate critical systems, and deploy advanced Now Assist AI tools. Here, your work directly strengthens platform governance while elevating the day-to-day operations of our internal teams.

What You’ll Do (Responsibilities)

• Lead Technical Architecture & Customization: Design, build, and maintain custom applications, complex workflows, catalog items, and system integrations on the ServiceNow platform.

• Advance Now Assist AI Capabilities: Develop and refine AI skills, autonomous agents, and agentic workflows to increase automation and streamline business processes.

• Maintain Platform Governance & Integrity: Manage cross-platform impacts of requested changes, enforce quality standards, and oversee regular ServiceNow version upgrades for vendor compliance.

• Bridge Technical & Business Needs: Collaborate directly with Solutions Architects and business stakeholders to turn complex requirements into functional Agile deliverables.

What You’ll Bring

The ideal candidate will have:

• 5+ years of experience developing and maintaining solutions on the ServiceNow platform.

• Expert proficiency in JavaScript, ServiceNow API web services, and core modules such as ITSM, ITOM, SPM, HAM, SAM, CSM, or SPO.

• ServiceNow Certified Application Developer (CAD) required; Certified Implementation Specialist (CIS) preferred.

• Bachelor’s degree in Information Technology or a related technical field.

• Strong understanding of ITIL principles and a track record of mentoring developers within an Agile framework.

What We Offer

• Location: Mexico

• Competitive compensation and benefits aligned with experience.

• Flexible work options/alternative work options to support work-life balance.

• Comprehensive health, wellness, and retirement plans.

• Opportunities for continuous learning and professional growth.

Category: Information Technology