Senior Technical Consultant ITSM/CSM (Mexico)

Ondaro (US); Chihuahua; Sur place; MXN 900 000 - 1 350 000; Plein temps

Avantages offerts par ce poste

Training & Certifications

Education budget & paid training

Career development & learning budget

Résumé du poste

Ondaro is seeking a highly skilled ServiceNow Senior Technical Consultant ITSM/CSM to design scalable solutions, mentor leaders, and partner with clients to solve complex business challenges. You will lead architecture, oversee deployments, and drive innovation with a focus on ITSM, CSM, and integrations.

You will collaborate with stakeholders, guide strategic decisions, and act as the primary expert in high-level discussions with C-level clients, while managing relationships with ServiceNow and

Qualifications

• English proficiency required.
• Proficiency with Update Sets and Application Scopes.
• Experience developing Client Scripts using GlideAjax.
• Experience creating Script Includes and complex Business Rules.
• Experience with Flow Designer, subflows, and custom actions.
• Experience building custom Widgets for Service Portal (AngularJS).
• Experience building and consuming REST APIs.
• Experience with IntegrationHub for medium-complexity integrations.
• Ability to analyze transaction logs to identify slow scripts.

Responsabilités

• Develop the roadmap of offerings and go-to-market strategy for the ITSM/CSM practice.
• Lead the innovation agenda in AIOps, automation, and Cloud Management.
• Mentor Senior PLs and Senior Architects.
• Engage in high-level discussions with C-level clients.
• Serve as primary contact with ServiceNow and other partners.
• Design and develop end-to-end functionalities including advanced workflows and integrations.
• Troubleshoot and resolve complex bugs via root-cause analysis.
• Build custom widgets and advanced solutions for the Service Portal.
• Collaborate with business analysts to define technical and strategic requirements.
• Oversee application deployments into production environments.

Connaissances

English proficiency

Platform fundamentals

Update Sets & App Scopes

GlideAjax Client Scripts

Script Includes & Business Rules

Flow Designer

Custom Widgets

REST APIs

IntegrationHub

Transaction log analysis

Outils

AngularJS

Service Portal widgets

ServiceNow platform

Description du poste

Ondaro is with you for what comes next

Ondaro is looking for a highly skilled and strategic ServiceNow Senior Technical Consultant ITSM/CSM to join our growing team. In this role, you’ll drive the evolution of our ServiceNow practice by designing scalable solutions, leading innovation initiatives, and partnering with clients to solve complex business challenges. From architecting advanced ITSM and CSM capabilities to mentoring technical leaders and influencing strategic decisions, you’ll play a key role in shaping the future of our ServiceNow offerings.

What You’ll Be Doing:

• Develop the roadmap of offerings and the go-to-market strategy for the ITSM/CSM practice.
• Lead the innovation agenda in AIOps, automation, and Cloud Management.
• Mentor Senior PLs (Project Leaders) and Senior Architects.
• Act as the main expert in high-level discussions with C-level clients.
• Serve as the primary point of contact for the practice with ServiceNow and other strategic partners.
• Design and develop end-to-end functionalities, including advanced workflows and integrations.
• Troubleshoot and resolve complex bugs through deep root-cause analysis.
• Build custom widgets and advanced solutions for the Service Portal.
• Collaborate with business analysts and stakeholders to define technical and strategic requirements.
• Oversee and manage application deployments into production environments.

What You’ll Bring to the Table:

• English proficiency.
• Platform Fundamentals
• Proficient in using Update Sets and Application Scopes
• Develops complex Client Scripts using GlideAjax for efficient server calls
• Creates Script Includes for reusable logic and masters more complex Business Rules (async, display). Process Automation
• Develops robust flows in Flow Designer, with subflows, custom actions, and advanced logic. Catalog & Portal
• Develops custom Widgets from scratch (AngularJS, Server/Client Script for the widget). Integrations and Debugging
• Builds and consumes REST APIs (outbound)
• Uses IntegrationHub for medium-complexity integrations
• Analyzes transaction logs to identify slow scripts

Perks? Oh, yes

Ondaro’s success is based on our most valuable asset - our people. We offer a robust benefits package designed with your needs in mind. We are passionate about investing in our people. As lifelong learners, we support your continued education and career development through paid training, including ServiceNow certifications. We build in training dollars and hours into our annual plan for each and every employee, so you have the time and resources available to stretch yourself.

We value diversity at our company. Ondaro is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying