Senior Technical Account Leader — Fraud & Risk Solutions

Nextens; Ciudad de México; On-site; MXN 900,000 - 1,350,000; Full time

Job summary

LexisNexis Risk Solutions in Mexico City seeks a Senior Technical Account Manager to drive post-sale value for fraud, risk, and identity solutions. You will lead strategic engagements, advise customers, and collaborate with Sales, Product, Data Science, Strategy, and Professional Services to achieve measurable outcomes.

Responsibilities include governance of engagements, executive business reviews, product guidance, and enabling broad, long-term adoption across customer teams.

Qualifications

• Experience in Technical Account Management or related customer-facing roles in a tech environment.
• Proven enterprise relationships and ability to navigate business and technical conversations.
• Governance and delivery of complex customer engagements with scope, timelines, risks, and dependencies.
• Strong analytical skills with data-driven decision-making and problem-solving.
• Excellent communication and stakeholder-management, including executive-level engagement.

Responsibilities

• Serve as trusted advisor and primary contact for a portfolio of strategic customers.
• Own end-to-end governance and delivery of customer engagements.
• Lead workshops, engagement activities, and executive business reviews.
• Provide consultative guidance on product functionality, fraud/risk use cases, and best practices.
• Coordinate troubleshooting across cross-functional teams and manage risks.
• Translate technical concepts and data insights into business-focused recommendations.
• Identify opportunities to increase adoption and optimize solution performance.
• Collaborate with Account Management, Product, Strategy, Data Science, and Professional Services.

Skills

Spanish and English fluency

Executive-level engagement

Tools

Android

iOS

SQL

Python

Job description

LexisNexis Risk Solutions in Mexico City seeks a Senior Technical Account Manager to drive post-sale value for fraud, risk, and identity solutions. You will lead strategic engagements, advise customers, and collaborate with Sales, Product, Data Science, Strategy, and Professional Services to achieve measurable outcomes.

Responsibilities include governance of engagements, executive business reviews, product guidance, and enabling broad, long-term adoption across customer teams.