Senior Service Ops Manager — Remote (Mexico)

BETWEEN Group; Región Centro; Remote; MXN 301,000 - 346,000; Full time

Job summary

BETWEEN Group is seeking a Senior Service Operations Manager to join the Business Operations team. The role focuses on managing quotes, contracts, activations, invoicing, and renewals for a regional portfolio, with heavy cross-functional collaboration across sales and onboarding teams.

Private sector clients expect accurate pricing, robust CPQ processes, and reliable reporting. The position offers 100% remote work from anywhere in Mexico and requires fluent English and advanced Excel skills.

Qualifications

• Bachelor's degree in Business Administration, International Business, Accounting, Finance, Economics, Industrial Engineering, or related field.
• 2+ years of experience in Sales Operations, Business Operations, Deal Desk, or Contract/Order Management in a B2B environment.
• Hands-on experience with the full quote-to-cash cycle (quotes, contracts, activations and invoicing).
• Experience with CRM/CPQ tools (Microsoft Dynamics, Salesforce, DealHub or similar).
• Advanced Excel.
• Fluent English (Advanced or higher), spoken and written, for daily interaction with US and international teams.

Responsibilities

• Prepare quotes and pricing for service contracts using CPQ tools (Microsoft Dynamics, DealHub or similar).
• Draft and manage service contracts, statements of work (SOWs) and amendments.
• Track new contract activations and manage renewals.
• Coordinate with the onboarding team and request invoicing of contract SKUs.
• Follow up on past-due accounts with the Credit & Collection team.
• Support sales representatives and the regional Sales and Category teams so that the quote-to-cash process runs smoothly.
• Manage a regional contract portfolio and report the weekly forecast.
• Maintain and improve operational tools (Excel, Smartsheet, Power BI).
• Daily use of advanced English.

Skills

Fluent English

Advanced Excel

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Dynamics

Salesforce

DealHub

Smartsheet

Power BI

Job description

BETWEEN Group is seeking a Senior Service Operations Manager to join the Business Operations team. The role focuses on managing quotes, contracts, activations, invoicing, and renewals for a regional portfolio, with heavy cross-functional collaboration across sales and onboarding teams.

Private sector clients expect accurate pricing, robust CPQ processes, and reliable reporting. The position offers 100% remote work from anywhere in Mexico and requires fluent English and advanced Excel skills.