Remote BPO Project Lead - Client Success & Delivery

Resolv Global; Toluca; Remote; MXN 500,000 - 800,000; Part time

Benefits offered by this job

Fully remote

Independent contractor

Work with senior leadership

Global team

Job summary

Resolv Global is seeking a Project Manager based in Mexico to join our team in a fully remote capacity. This hands-on role requires BPO experience, ownership, and confident client communication to keep people, processes, and priorities moving forward.

You will support day-to-day delivery of BPO projects, working with clients, internal teams, and leadership to ensure expectations are met and performance stays on track. Strong client relationships and KPI oversight are essential.

Qualifications

• Proven experience in a BPO environment.
• Experience managing BPO projects or programs.
• Strong knowledge of KPIs, performance metrics and targets.
• Experience working with clients or supporting Client Success.
• Excellent verbal and written English communication skills.

Responsibilities

• Take ownership of day-to-day management and delivery of assigned BPO projects.
• Work closely with clients to understand needs, priorities, and concerns.
• Build and maintain strong, professional client relationships.
• Proactively identify and address issues impacting satisfaction or performance.
• Monitor KPIs to ensure teams meet expectations.
• Coordinate with Team Leads to address performance, quality, and service delivery concerns.
• Manage escalations and ensure resolution.
• Communicate project updates and risks to leadership and clients.
• Track actions, deadlines, and deliverables to prevent gaps.
• Review performance data and identify improvement opportunities.
• Support coaching and accountability across teams.
• Ensure client processes and expectations are followed.
• Identify opportunities to improve processes and client experience.
• Collaborate with internal stakeholders to move projects forward.

Skills

BPO experience

Client Success

Project management

Communication

Stakeholder management

Organizational skills

Problem-solving

Remote work

Tools

Microsoft Teams

Office 365

Job description

Resolv Global is seeking a Project Manager based in Mexico to join our team in a fully remote capacity. This hands-on role requires BPO experience, ownership, and confident client communication to keep people, processes, and priorities moving forward.

You will support day-to-day delivery of BPO projects, working with clients, internal teams, and leadership to ensure expectations are met and performance stays on track. Strong client relationships and KPI oversight are essential.