Remote BPO Project Manager | Client Success Lead

Resolv Global; Ciudad de México; Teletrabalho; MXN 600 000 - 1 000 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully remote

Independent Contractor position

Competitive compensation based on経験

Opportunities to work with senior领导

Resumo da oferta

Resolv Global is seeking a Project Manager based in Mexico for a fully remote role. You will own day-to-day delivery of BPO projects, work directly with clients and internal teams, and ensure performance stays on track.

This role emphasizes client success, proactive communication, and problem resolution. You will report to the Senior Client Success Manager / Mexico Head of Operations and collaborate across teams to keep projects moving, manage priorities, and deliver measurable results in a

Qualificações

• Experience in BPO environments and client-facing roles.
• Proven ability to manage multiple priorities and ownership of delivery.

Responsabilidades

• Take ownership of day-to-day management and delivery of assigned BPO projects.
• Work with clients to understand needs, priorities, and concerns.
• Build and maintain professional client relationships.
• Identify and address issues that affect satisfaction or performance.
• Monitor KPIs and ensure teams meet expectations.
• Coordinate with Team Leads to address performance and service delivery.
• Manage escalations and follow through to resolution.
• Provide clear project updates to leadership and clients.

Conhecimentos

BPO experience

Client communication

KPI tracking

Project coordination

English proficiency

Stakeholder management

Ferramentas

Microsoft Teams

Office 365

Descrição da oferta de emprego

Resolv Global is seeking a Project Manager based in Mexico for a fully remote role. You will own day-to-day delivery of BPO projects, work directly with clients and internal teams, and ensure performance stays on track.

This role emphasizes client success, proactive communication, and problem resolution. You will report to the Senior Client Success Manager / Mexico Head of Operations and collaborate across teams to keep projects moving, manage priorities, and deliver measurable results in a