Digital Customer Success Associate I - Growth & Insights

Infobip ltd.

Ciudad de México

Híbrido

MXN 350.000 - 520.000

Jornada completa

14 días+
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Ventajas ofrecidas por este puesto de trabajo

Flexible hybrid work
ESOP opportunity
Career development

Descripción de la vacante

Infobip is seeking a Digital Customer Success Associate to help self-service customers maximize value from our digital products. You’ll engage with customers via email, handle tickets, join meetings (English required), and contribute to upsell or cross-sell initiatives to boost customer value.

You will monitor interactions, analyze data to identify risks and opportunities, and collaborate with teams to improve processes.

Formación

  • Strong communication skills in English.
  • Analytical and proactive mindset.
  • 1–3 years in customer-facing sales or support roles.
  • Interest in growing into direct customer-facing commercial roles.
  • Willing to learn SaaS solutions and digital products.
  • Collaborative profile.
  • Data analysis skills to monitor customer interactions and identify opportunities.
  • Nice to have: Upselling and cross-selling knowledge.
  • Familiarity with SaaS or digital product environments.
  • Experience in technical support, IT services, telecom, or contact center.

Responsabilidades

  • Manage Self-Service Customers: Engage with self-service customers to ensure they achieve success using our digital products.
  • Minimize Risks and Identify Growth Opportunities: Monitor customer interactions to identify risks and growth opportunities, proactively addressing issues to enhance satisfaction and retention.
  • Respond to Customer Inquiries: Promptly respond to customer requests and provide guidance to resolve issues.
  • Contribute to Process Improvement: Collaborate with colleagues to enhance self-service processes and customer experience.
  • Drive Lead Quality and Conversion Rates: Work closely with marketing and sales teams to improve lead quality and optimize conversion rates within the self-service customer segment.
  • Data Analysis: Analyze customer data to extract insights and identify leads for handoff to the sales team.

Conocimientos

Strong communication
Analytical mindset
Experience 1-3 years
Growth mindset
Willing to learn SaaS
Collaborative profile
Data analysis
Upselling/cross-selling
SaaS/digital environments
Technical support/IT/telecom

Descripción del empleo

Infobip is seeking a Digital Customer Success Associate to help self-service customers maximize value from our digital products. You’ll engage with customers via email, handle tickets, join meetings (English required), and contribute to upsell or cross-sell initiatives to boost customer value.

You will monitor interactions, analyze data to identify risks and opportunities, and collaborate with teams to improve processes.

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