Senior SaaS Customer Success Executive - Hybrid

Infobip ltd.; Ciudad de México; Hybrid; MXN 669,600 - 948,600; Full time

Benefits offered by this job

Financial rewards & recognition

Flexible work arrangements

Employee Stock Ownership Plan (ESOP)

Work-life balance and well-being

Career mobility

Professional development

Job summary

A global communication technology company is seeking a Senior Customer Success Executive in Mexico City. In this role, you'll act as a trusted advisor to key clients, driving product adoption and ensuring customer satisfaction. The ideal candidate has over 7 years of experience in account management or customer success within the SaaS industry and exceptional skills in relationship-building. Join a team that values growth, well-being, and a collaborative environment, offering flexible working arrangements and opportunities for career development.

Qualifications

• Minimum 7 years in B2B Enterprise Key Account Management, Customer Success, or Consultancy.
• Proven track record in customer retention and growth within the SaaS industry.
• Full professional proficiency in English (written and verbal).

Responsibilities

• Build and maintain trusted, C-level relationships with Tier 1 accounts.
• Act as focal point for all SaaS matters to maximize product adoption.
• Define and execute strategic success plans to drive customer engagement.

Skills

C-level relationship management

Customer retention

Analytical skills

Networking

Problem-solving

Education

Bachelor’s degree in Business, IT, Telecommunications, or related field

Job description

A global communication technology company is seeking a Senior Customer Success Executive in Mexico City. In this role, you'll act as a trusted advisor to key clients, driving product adoption and ensuring customer satisfaction. The ideal candidate has over 7 years of experience in account management or customer success within the SaaS industry and exceptional skills in relationship-building. Join a team that values growth, well-being, and a collaborative environment, offering flexible working arrangements and opportunities for career development.