Senior Customer Service Analyst: Manufacturing & Orders

Gm Financial; Monterrey; On-site; MXN 300,000 - 420,000; Full time

Job summary

Carrier Global Corporation is seeking a Customer Service Specialist in Monterrey to support customer satisfaction and manufacturing continuity by managing inquiries and coordinating order fulfillment. You will collaborate with sales, supply chain, production, and logistics to ensure timely delivery, issue resolution, and excellent service.

The role requires a minimum of 3 years in customer service or related fields, a Bachelor's degree or equivalent, and advanced English (C1+).

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum of 3 years of experience in Customer Service, Order Management, Supply Chain, or a related field.
• Experience supporting customers within a manufacturing or industrial environment.
• Advanced English communication skills (C1 level or higher).
• Experience using SAP and strong planning, coordination, and demand management skills.

Responsibilities

• Independently manage complex customer inquiries, requests, and complaints through phone and electronic communication.
• Coordinate with sales, production, warehouse, shipping, and contract manufacturing teams to support order fulfillment and delivery commitments.
• Monitor and resolve customer issues related to orders, shipments, invoicing, and product availability.
• Maintain accurate customer interaction records and update databases to support reporting and operational needs.
• Identify opportunities to improve customer service processes while supporting OTD and business performance objectives.

Skills

Advanced English (C1+)

SAP

Education

Bachelor's degree or equivalent

Tools

SAP

Job description

Carrier Global Corporation is seeking a Customer Service Specialist in Monterrey to support customer satisfaction and manufacturing continuity by managing inquiries and coordinating order fulfillment. You will collaborate with sales, supply chain, production, and logistics to ensure timely delivery, issue resolution, and excellent service.

The role requires a minimum of 3 years in customer service or related fields, a Bachelor's degree or equivalent, and advanced English (C1+).