Senior Customer Service & Supply Chain Analyst

Carrier; Guanajuato; On-site; MXN 180,000 - 280,000; Full time

Benefits offered by this job

Competitive total rewards

Well-being programs

Job summary

Carrier is seeking an established customer service professional in Guanajuato, Mexico. The role involves responding to customer inquiries, tracking orders, and collaborating with Planning, Production, and Logistics to ensure on-time delivery.

Responsibilities include analyzing data, generating performance reports, and maintaining effective customer communication in English. ERP experience (SAP) and a degree in a related field are required.

Qualifications

• Bachelor’s degree in one of the listed fields or related field.
• Experience in Customer Service, Supply Chain, Production Planning, Logistics, or related areas.
• Experience with ERP systems, preferably SAP.
• Advanced English proficiency (written and verbal).

Responsibilities

• Communicate daily with customers to provide updated status on purchase orders and delivery dates.
• Follow up on production orders to ensure plans are met and communicate risks.
• Monitor shipments and deliveries to meet service commitments and on-time targets.
• Use SAP to manage orders, inventory levels, and operational inquiries.
• Coordinate with Planning, Production, Purchasing, Logistics, and Order Release teams.
• Escalate material shortages or production issues affecting service performance.
• Generate reports on inventory, delivery performance, backlog, and fulfillment.
• Interact with customers by phone or email, resolving inquiries and discussing accounts.
• Develop documentation to support issue resolution and process improvements.

Skills

English (Advanced)

Customer service

Cross-functional collaboration

Education

Bachelor’s Degree in Industrial Engineering

Bachelor’s Degree in Manufacturing Engineering

Bachelor’s Degree in Mechanical Engineering

Bachelor’s Degree in International Business

Bachelor’s Degree in International Relations

Tools

SAP

Job description

Carrier is seeking an established customer service professional in Guanajuato, Mexico. The role involves responding to customer inquiries, tracking orders, and collaborating with Planning, Production, and Logistics to ensure on-time delivery.

Responsibilities include analyzing data, generating performance reports, and maintaining effective customer communication in English. ERP experience (SAP) and a degree in a related field are required.