Carrier Relations Representative

Human Quality - HQP; Monterrey; On-site; MXN 190,000 - 257,000; Full time

Benefits offered by this job

Grocery vouchers

Major medical insurance

Superior benefits

Mon-Fri schedule

Job summary

Human Quality - HQP in Monterrey, Nuevo León seeks a Carrier Relations Representative to coordinate shipments with carriers, ensure status updates, and support daily transportation operations. This on-site role requires English/Spanish bilingual communication and strong organizational skills.

The position emphasizes carrier availability, issue resolution, and accurate documentation, with full benefits and a Monday–Friday schedule.

Qualifications

• Bilingual English/Spanish required.
• Bachelor’s degree plus 3 years of logistics experience, or 5 years in Logistics/Transportation.
• Detail-oriented with strong follow-up.
• Excellent communication and problem-solving skills.
• Proficient in relevant software.
• Strong organizational and time management abilities.

Responsibilities

• Shipment Assignment & Coordination: Assign shipments to carriers and confirm equipment, driver, and schedule details.
• Carrier Communication: Coordinate ETAs, transit status, availability, and shipment updates.
• Issue Resolution: Address delays, mechanical issues, no-shows, and other incidents.
• Document Validation: Review and correct basic documentation before dispatch.
• Record Maintenance: Keep shipment records accurate and up to date.
• Capacity Planning: Coordinate with Customer Service and carriers for weekly capacity.
• Carrier Availability & Quotes: Support weekly capacity negotiations and spot quotes.

Skills

Bilingual English/Spanish

Excellent communication

Attention to detail

Time management

Computer literacy

Problem solving

Education

Bachelor's degree in Logistics/Related field

Job description

Carrier Relations Representative

Location: Monterrey, Nuevo León
Work Modality: 100% On-site
Schedule: Monday to Friday | 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM
English: Advanced – Required
Employment Type: Full-time with full benefits
Salary: $20,000 MXN gross per month + $1,000 MXN monthly grocery vouchers + major medical insurance
Location: Torre Banregio

Position Summary

As a Carrier Relations Representative, you will be responsible for coordinating and maintaining communication with carriers to ensure the proper assignment, confirmation, monitoring, and completion of shipments. This position will support daily transportation operations by ensuring carrier availability, accurate shipment information, timely status updates, and proper follow-up throughout the transportation process.

Main Responsibilities

• Shipment Assignment & Coordination: Assign shipments to available carriers and confirm equipment, driver, and schedule details.
• Carrier Communication: Coordinate with carriers regarding ETAs, transit status, availability, and shipment updates.
• Issue Resolution: Address delays, mechanical issues, no-shows, and other operational incidents.
• Document Validation: Review and correct basic documentation issues before dispatch.
• Record Maintenance: Keep operational and shipment records accurate and up to date.
• Capacity Planning: Coordinate with Customer Service and carriers to ensure sufficient weekly capacity.
• Carrier Availability & Quotes: Coordinate carrier availability, support weekly capacity negotiations, and process spot quote requests when applicable.

Other Responsibilities

• Performs other related activities or projects as delegated.

Qualifications

• Bilingual English/Spanish required.
• Enthusiastic, persistent, and confident approach.
• Detail-oriented and committed to providing timely follow-up.
• Computer savvy with working knowledge of relevant software.
• Outstanding organizational and time management skills.
• Excellent communication abilities with aptitude in problem-solving.
• Bachelor’s degree plus 3 years of previous experience in logistics is required. Or 5 years of comparable experience in Logistics/Transportation Industry.

What We Offer

• Salary: $20,000 MXN gross per month.
• $1,000 MXN monthly grocery vouchers.
• Major medical insurance.
• Superior benefits.
• Monday to Friday schedule.