Carrier Relations Specialist – Logistics (On-Site, Mon-Fri)

Human Quality - HQP; Monterrey; On-site; MXN 190,000 - 257,000; Full time

Benefits offered by this job

Grocery vouchers

Major medical insurance

Superior benefits

Mon-Fri schedule

Job summary

Human Quality - HQP in Monterrey, Nuevo León seeks a Carrier Relations Representative to coordinate shipments with carriers, ensure status updates, and support daily transportation operations. This on-site role requires English/Spanish bilingual communication and strong organizational skills.

The position emphasizes carrier availability, issue resolution, and accurate documentation, with full benefits and a Monday–Friday schedule.

Qualifications

• Bilingual English/Spanish required.
• Bachelor’s degree plus 3 years of logistics experience, or 5 years in Logistics/Transportation.
• Detail-oriented with strong follow-up.
• Excellent communication and problem-solving skills.
• Proficient in relevant software.
• Strong organizational and time management abilities.

Responsibilities

• Shipment Assignment & Coordination: Assign shipments to carriers and confirm equipment, driver, and schedule details.
• Carrier Communication: Coordinate ETAs, transit status, availability, and shipment updates.
• Issue Resolution: Address delays, mechanical issues, no-shows, and other incidents.
• Document Validation: Review and correct basic documentation before dispatch.
• Record Maintenance: Keep shipment records accurate and up to date.
• Capacity Planning: Coordinate with Customer Service and carriers for weekly capacity.
• Carrier Availability & Quotes: Support weekly capacity negotiations and spot quotes.

Skills

Bilingual English/Spanish

Excellent communication

Attention to detail

Time management

Computer literacy

Problem solving

Education

Bachelor's degree in Logistics/Related field

Job description

Human Quality - HQP in Monterrey, Nuevo León seeks a Carrier Relations Representative to coordinate shipments with carriers, ensure status updates, and support daily transportation operations. This on-site role requires English/Spanish bilingual communication and strong organizational skills.

The position emphasizes carrier availability, issue resolution, and accurate documentation, with full benefits and a Monday–Friday schedule.