Global Customer Operations Coordinator

ALLNEX; Región Centro; On-site; MXN 201,000 - 335,000; Full time

Job summary

allnex is seeking a Junior Customer Operations Coordinator in Guadalajara, MX. The role focuses on managing customer orders from entry to delivery, coordinating with Sales, Supply Chain, Logistics, warehouses, and carriers to ensure timely shipments and accurate documentation.

Advanced English communication is required due to interactions with US customers; the role supports a global business environment and contributes to operational excellence and customer satisfaction.

Qualifications

• Experience in customer service is preferred; candidates should have a basic understanding of Supply Chain, logistics, order fulfillment, inventory management, and transportation processes.
• Strong customer focus. Good knowledge of standard office software.
• Resourceful, with a strong sense of initiative and the ability to manage priorities in a dynamic operational environment.

Responsibilities

• Takes care of customers and their orders, inquiries, and complaints in a consistent, fast, friendly, and communicative manner, aligned with customer needs.
• Receives customer orders (email, customer portal, EDI, phone) and enters them into the respective ERP system (SAP / customer portal).
• Follows up on customer orders and independently negotiates order details with customers (delivery dates, quantities, partial deliveries).
• Manages customer complaints, identifying and implementing solutions when they are related to Customer Service.
• Ensures timely communication, shipment, and documentation through assertive and collaborative interaction with Sales/BU, order fulfillment teams, Credit, and PSRA.
• Coordinates effectively with all areas of the Supply Chain, as well as internal and external stakeholders.

Skills

Customer service

Supply chain basics

Logistics

Order fulfillment

Inventory management

Transportation

Customer focus

Office software

Tools

SAP

EDI

Job description

allnex is seeking a Junior Customer Operations Coordinator in Guadalajara, MX. The role focuses on managing customer orders from entry to delivery, coordinating with Sales, Supply Chain, Logistics, warehouses, and carriers to ensure timely shipments and accurate documentation.

Advanced English communication is required due to interactions with US customers; the role supports a global business environment and contributes to operational excellence and customer satisfaction.