Customer Care & Order Specialist II

Acuity; Monterrey; On-site; MXN 180,000 - 280,000; Full time

Job summary

Acuity Inc. in Monterrey, Mexico, seeks a customer‑focused order and service specialist to support internal teams, track delivery dates, and resolve issues to meet commitments.

You will validate target dates, process orders and returns, expedite requests, manage backlog with Power BI, and promptly communicate delays to stakeholders. Requirements: bachelor degree; 0–2 years in customer service or supply chain; intermediate English; Excel and MS Office; strong communication and problem‑solving;

Qualifications

• Bachelor degree required.
• 0–2 years in customer service or supply chain.
• Intermediate English skills.
• Proficient in Excel and MS Office; learning new tools encouraged.
• Strong communication, organization and analytical abilities.
• Empathy, proactivity and problem solving are essential.
• Experience in customer service, logistics, production or supply chain preferred.

Responsibilities

• Order processing and validation of target dates.
• Resolve issues preventing activation or shipment; process returns.
• Expedite orders, obtain approvals, identify alternatives with teams.
• Backlog management using Power BI and communicate date changes.
• Maintain timely delivery communications to stakeholders and drive service improvements.

Skills

English proficiency

Communication

Problem solving

Teamwork

Organizational skills

Empathy

Proactivity

Pressure handling

Customer service

Logistics

Supply chain

Internships

Education

Bachelor degree

Tools

Excel

Microsoft Office

Power BI

Job description

Acuity Inc. in Monterrey, Mexico, seeks a customer‑focused order and service specialist to support internal teams, track delivery dates, and resolve issues to meet commitments.

You will validate target dates, process orders and returns, expedite requests, manage backlog with Power BI, and promptly communicate delays to stakeholders. Requirements: bachelor degree; 0–2 years in customer service or supply chain; intermediate English; Excel and MS Office; strong communication and problem‑solving;