Bilingual Customer Service & Order Coordinator

Confidential; Monterrey; Presencial; MXN 279.000 - 390.600; Jornada completa

Descripción de la vacante

A global manufacturing company is looking for a Customer Service Representative in Monterrey, Nuevo León. In this role, you will manage customer accounts, ensure satisfaction through effective communication, and coordinate order fulfillment processes. Candidates should have at least a Bachelor's degree in Business and 2+ years of experience in customer service or account management. Proficiency in both Spanish and English is required. This full-time position offers a great opportunity for individuals looking to make an impact.

Formación

• 2+ years of experience in customer service or account management (preferably in manufacturing).
• Ability to handle customer inquiries, complaints, and escalations effectively.
• Attention to detail in managing orders and customer data.

Responsabilidades

• Act as the main point of contact for assigned customer accounts.
• Manage orders from entry to delivery, ensuring accuracy.
• Monitor inventory levels and coordinate with internal teams.

Conocimientos

Strong communication and interpersonal skills

Organizational and problem-solving skills

Bilingual (Spanish & English)

Proficiency in MS Office

Educación

Bachelor’s Degree in Business Administration or related field

Herramientas

ERP systems (SAP or similar)

Descripción del empleo

A global manufacturing company is looking for a Customer Service Representative in Monterrey, Nuevo León. In this role, you will manage customer accounts, ensure satisfaction through effective communication, and coordinate order fulfillment processes. Candidates should have at least a Bachelor's degree in Business and 2+ years of experience in customer service or account management. Proficiency in both Spanish and English is required. This full-time position offers a great opportunity for individuals looking to make an impact.