Manufacturing CS Specialist | Order & Logistics Liaison

3217 Carrier México, S.A. de C.V.; Nuevo León; On-site; MXN 360,000 - 540,000; Full time

Job summary

Carrier México, S.A. de C.V. is seeking a Customer Service Specialist in Nuevo León to support customer satisfaction and manufacturing continuity. You will manage inquiries, coordinate order fulfillment, and collaborate with cross-functional teams to ensure timely delivery and issue resolution.

The role requires a Bachelor’s degree or equivalent, 3+ years in related fields, and strong English communication. Proficiency in SAP and planning are essential.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years in Customer Service, Order Management or Supply Chain.
• Experience serving customers in manufacturing/industrial settings.
• Advanced English (C1+).
• SAP experience with planning and demand management.

Responsibilities

• Manage complex customer inquiries via phone and email.
• Coordinate with sales, production, warehouse, shipping and contracting teams to fulfill orders.
• Monitor and resolve issues related to orders, shipments, invoicing, and product availability.
• Maintain accurate customer records and update databases for reporting.
• Identify opportunities to improve service processes and support OT delivery.

Skills

Customer service

Order management

Supply chain

English (C1)

Planning

Coordination

Education

Bachelor’s degree or equivalent

Tools

SAP

Job description

Carrier México, S.A. de C.V. is seeking a Customer Service Specialist in Nuevo León to support customer satisfaction and manufacturing continuity. You will manage inquiries, coordinate order fulfillment, and collaborate with cross-functional teams to ensure timely delivery and issue resolution.

The role requires a Bachelor’s degree or equivalent, 3+ years in related fields, and strong English communication. Proficiency in SAP and planning are essential.