Customer Service Sr Analyst

Gm Financial; Monterrey; On-site; MXN 300,000 - 420,000; Full time

Job summary

Carrier Global Corporation is seeking a Customer Service Specialist in Monterrey to support customer satisfaction and manufacturing continuity by managing inquiries and coordinating order fulfillment. You will collaborate with sales, supply chain, production, and logistics to ensure timely delivery, issue resolution, and excellent service.

The role requires a minimum of 3 years in customer service or related fields, a Bachelor's degree or equivalent, and advanced English (C1+).

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum of 3 years of experience in Customer Service, Order Management, Supply Chain, or a related field.
• Experience supporting customers within a manufacturing or industrial environment.
• Advanced English communication skills (C1 level or higher).
• Experience using SAP and strong planning, coordination, and demand management skills.

Responsibilities

• Independently manage complex customer inquiries, requests, and complaints through phone and electronic communication.
• Coordinate with sales, production, warehouse, shipping, and contract manufacturing teams to support order fulfillment and delivery commitments.
• Monitor and resolve customer issues related to orders, shipments, invoicing, and product availability.
• Maintain accurate customer interaction records and update databases to support reporting and operational needs.
• Identify opportunities to improve customer service processes while supporting OTD and business performance objectives.

Skills

Advanced English (C1+)

SAP

Education

Bachelor's degree or equivalent

Tools

SAP

Job description

**About Carrier**
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting‑edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life‑saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
**About the role**
As a Customer Service Specialist, you will play a critical role in supporting customer satisfaction and manufacturing continuity by managing customer inquiries, coordinating order fulfillment activities, and collaborating with cross‑functional teams. This position serves as a key link between customers, sales, supply chain, production, and logistics teams to ensure timely delivery, issue resolution, and operational excellence.
**Key Responsibilities**

• Independently manage complex customer inquiries, requests, and complaints through phone and electronic communication.
• Coordinate with sales, production, warehouse, shipping, and contract manufacturing teams to support order fulfillment and delivery commitments.
• Monitor and resolve customer issues related to orders, shipments, invoicing, and product availability.
• Maintain accurate customer interaction records and update databases to support reporting and operational needs.
• Identify opportunities to improve customer service processes while supporting OTD and business performance objectives.

**Requirements**
We are looking for people who are customer‑focused, proactive, organized, collaborative, and results‑driven. If this is you, get in touch.
As a minimum you must have:

• Bachelor's degree or equivalent experience.
• Minimum of 3 years of experience in Customer Service, Order Management, Supply Chain, or a related field.
• Experience supporting customers within a manufacturing or industrial environment.
• Advanced English communication skills (C1 level or higher).
• Experience using SAP and strong planning, coordination, and demand management skills.

**Although not necessary, it would be nice if you have:**

• Experience supporting contract manufacturing operations.
• Knowledge of logistics, shipping, invoicing, and order fulfillment processes.
• Experience working in a fast‑paced, cross‑functional environment supporting operational and commercial teams.

**Benefits**
We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees' health, security, and success.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at . We will make every effort to meet your needs in accordance with applicable laws.
**Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.