Order Fulfillment & Customer Care Specialist

BOSC; Nuevo León; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

BOSC is seeking a detail-oriented customer service professional in Monterrey, Nuevo León, Mexico, to process orders and communicate updates to customers. You will coordinate with sales, supply chain, and back-office teams to resolve issues and ensure timely order fulfillment.

The role requires English proficiency, strong communication, and the ability to thrive in a fast-paced manufacturing environment, delivering prompt, professional service to customers.

Formación

• Bachelor’s degree in Business or a related field, or equivalent experience.
• Minimum of 1 year of customer service experience, preferably in a manufacturing environment.
• Proficiency in English and strong communication skills.
• Detail-oriented with excellent problem-solving abilities.
• Ability to work in a fast-paced environment and effectively prioritize tasks

Responsabilidades

• Enter and accurately process customer orders through the relevant systems.
• Provide timely updates and confirmation to customers regarding their orders.
• Coordinate with sales, supply chain, and back-office teams to resolve any issues.
• Monitor order status and manage pending orders effectively.
• Address and resolve customer complaints promptly and professionally.

Conocimientos

Customer service

English proficiency

Communication skills

Detail-oriented

Problem-solving

Prioritization

Educación

Bachelor’s degree in Business or related field

Descripción del empleo

BOSC is seeking a detail-oriented customer service professional in Monterrey, Nuevo León, Mexico, to process orders and communicate updates to customers. You will coordinate with sales, supply chain, and back-office teams to resolve issues and ensure timely order fulfillment.

The role requires English proficiency, strong communication, and the ability to thrive in a fast-paced manufacturing environment, delivering prompt, professional service to customers.