Order Management Specialist — Process & Change Leader

Genpact; Monterrey; On-site; MXN 1,113,379 - 1,391,724; Full time

Job summary

A global information services company seeks a Customer Service and Logistics professional in Monterrey, Mexico. The role requires expertise in Order Management and a minimum of 8 years of experience. Key responsibilities include deploying Global Business Platforms and conducting analysis during the Solution Identification phase, along with managing stakeholder needs. We offer a full-time position with significant career growth opportunities.

Qualifications

• At least 8 years of experience in Customer Service and Logistics.
• Experience in Order Management including order capture/entry.
• Familiarity with cloud computing platforms.

Responsibilities

• Ensure the deployment of the Global Business Platform.
• Assist in performing As Is analysis during Solution Identification phase.
• Collect required information for Change Impact analysis.

Skills

Process oriented thinking

Stakeholder management

Training and Change management

Process improvement

Analytical thinking

Education

Bachelor’s degree in Computer Science, IT, or related field

Tools

Order Management Systems (OMS)

AWS

Azure

Job description

A global information services company seeks a Customer Service and Logistics professional in Monterrey, Mexico. The role requires expertise in Order Management and a minimum of 8 years of experience. Key responsibilities include deploying Global Business Platforms and conducting analysis during the Solution Identification phase, along with managing stakeholder needs. We offer a full-time position with significant career growth opportunities.