SaaS Implementation Lead — Go-Live & Onboarding

Passport; México; On-site; MXN 1,547,000 - 2,235,000; Full time

Job summary

Passport is seeking an Implementation Project Manager to lead multiple brand onboarding initiatives from kickoff to go-live. You’ll coordinate across Sales, Product, Engineering, and Operations to ensure a smooth onboarding experience for Passport’s customers.

You’re comfortable in a fast-moving startup environment, balancing evolving processes, managing timelines, surfacing risks early, and building scalable structures as we scale.

Qualifications

• Minimum 2+ years in project management, onboarding, or implementation.
• Experience in SaaS, logistics, eCommerce, or fast-paced tech environments.
• Able to thrive in a startup/rapidly evolving setting.
• Strong customer-facing communication across technical and non-technical audiences.
• Experience managing multiple concurrent projects and shifting priorities.
• Proactive, ownership-driven, and capable of building structure as processes evolve.
• Comfort navigating escalations and delays.
• Detail-oriented with ability to create organization where processes are evolving.
• Collaborative mindset focused on customer experience and continuous improvement.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Lead implementation projects for new brands from post-sale kickoff to go-live.
• Develop and manage project plans, timelines, and milestones using Salesforce, Jira, and Baton.
• Coordinate cross-functional stakeholders across Sales, Solutions, Product, Engineering, and Operations.
• Track actions, set expectations, and manage escalations.
• Identify and mitigate risks impacting launch timelines and communicate proactively.
• Document updates, decisions, and launch statuses in internal systems.
• Build relationships with brands and 3PL partners as primary contact.
• Understand customer needs and technical requirements for successful implementations.
• Contribute to process improvements and scalable templates.

Skills

Project management

Customer onboarding

Stakeholder management

Communication

Organizational skills

Problem solving

Salesforce

Jira

Baton

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Jira

Baton

Job description

Passport is seeking an Implementation Project Manager to lead multiple brand onboarding initiatives from kickoff to go-live. You’ll coordinate across Sales, Product, Engineering, and Operations to ensure a smooth onboarding experience for Passport’s customers.

You’re comfortable in a fast-moving startup environment, balancing evolving processes, managing timelines, surfacing risks early, and building scalable structures as we scale.