Implementation Project Manager

Passport; México; Presencial; MXN 1.547.000 - 2.235.000; Jornada completa

Descripción de la vacante

Passport is seeking an Implementation Project Manager to lead multiple brand onboarding initiatives from kickoff to go-live. You’ll coordinate across Sales, Product, Engineering, and Operations to ensure a smooth onboarding experience for Passport’s customers.

You’re comfortable in a fast-moving startup environment, balancing evolving processes, managing timelines, surfacing risks early, and building scalable structures as we scale.

Formación

• Minimum 2+ years in project management, onboarding, or implementation.
• Experience in SaaS, logistics, eCommerce, or fast-paced tech environments.
• Able to thrive in a startup/rapidly evolving setting.
• Strong customer-facing communication across technical and non-technical audiences.
• Experience managing multiple concurrent projects and shifting priorities.
• Proactive, ownership-driven, and capable of building structure as processes evolve.
• Comfort navigating escalations and delays.
• Detail-oriented with ability to create organization where processes are evolving.
• Collaborative mindset focused on customer experience and continuous improvement.
• Bachelor’s degree or equivalent experience.

Responsabilidades

• Lead implementation projects for new brands from post-sale kickoff to go-live.
• Develop and manage project plans, timelines, and milestones using Salesforce, Jira, and Baton.
• Coordinate cross-functional stakeholders across Sales, Solutions, Product, Engineering, and Operations.
• Track actions, set expectations, and manage escalations.
• Identify and mitigate risks impacting launch timelines and communicate proactively.
• Document updates, decisions, and launch statuses in internal systems.
• Build relationships with brands and 3PL partners as primary contact.
• Understand customer needs and technical requirements for successful implementations.
• Contribute to process improvements and scalable templates.

Conocimientos

Project management

Customer onboarding

Stakeholder management

Communication

Organizational skills

Problem solving

Salesforce

Jira

Baton

Educación

Bachelor’s degree or equivalent experience

Herramientas

Salesforce

Jira

Baton

Descripción del empleo

About the Role

The Implementation Project Manager (IPM) ensures new brands are set up for success from kickoff through go-live. You’ll own multiple concurrent implementations, coordinating across Sales, Product, Engineering, and Operations to deliver a seamless, efficient onboarding experience for Passport’s customers.

You’re the type of person who thrives in structured chaos, managing timelines, surfacing risks early, and ensuring that every launch feels organized, informed, and successful. You’re comfortable working in a fast-moving startup environment where priorities can shift, processes continue to evolve, and you may need to wear multiple hats to get the job done. You don’t need every process to be perfectly defined because you’re proactive, resourceful, and comfortable helping build the structure as we scale.

What You’ll Do:

• Lead implementation projects for new brands across the US from post-sale kickoff to successful go-live
• Develop and manage project plans, timelines, and milestones using tools like Baton, Salesforce, and Jira
• Coordinate cross-functional stakeholders across Sales, Solutions, Product, Engineering, Operations, and other teams to ensure a smooth transition from Sales to Implementation to Go-Live
• Track project action items, set expectations, and manage escalations
• Identify and mitigate risks or blockers that could impact a launch timeline and proactively communicate when a project is at risk
• Document project updates, decisions, and launch statuses in internal systems
• Build strong relationships with brands and 3PL partners and serve as the primary point of contact throughout implementation
• Understand customer needs and technical requirements to help ensure each implementation is set up for success
• Contribute to process improvements, templates, and frameworks that make implementations more efficient and scalable
• Advocate for the customer experience by ensuring the setup aligns with brand needs and technical capabilities

What we\'re looking for:

• 2+ years of project management, customer onboarding, or implementation experience, preferably within SaaS, logistics, eCommerce, or another fast-paced technology environment
• Experience working in a startup or high-growth environment where priorities, processes, and responsibilities can evolve quickly
• Comfortable wearing multiple hats and stepping outside of traditional project management responsibilities when needed to move a project or the business forward
• Strong customer-facing communication and stakeholder management skills across both technical and non-technical audiences
• Experience managing multiple concurrent projects and competing priorities while staying organized and driving projects forward
• Strong sense of ownership and urgency by proactively communicating, following through, surfacing risks early, and taking initiative to identify next steps
• Experience navigating customer escalations, setting expectations, and communicating through project delays or blockers
• Detail-oriented and organized, with the ability to create structure even when a process is still evolving
• Resourceful and comfortable finding answers, engaging the right partners, and moving work forward even when ownership or process is unclear
• Proficiency with Salesforce, Jira, or project management tools; Baton experience is a plus
• Understanding of eCommerce workflows such as Shopify, BigCommerce, 3PL integrations, APIs, or shipping carriers
• A collaborative, solutions-oriented mindset with a focus on customer experience and continuous improvement
• Bachelor’s degree or equivalent experience