Remote Implementation & Professional Services Lead (LATAM)

Firstadvantageindia; Americas; Remote; MXN 1,046,207 - 1,394,943; Full time

Benefits offered by this job

Inclusive work culture

Opportunities for growth

Job summary

A global background screening leader is seeking an Implementation & Professional Services Manager to lead customer onboarding and go-live delivery in Latin America and the U.S. You'll manage the implementation lifecycle, ensuring predictable launches while coordinating cross-functionally. The ideal candidate has over 5 years of project management experience, is fluent in Spanish, Portuguese, and English, and demonstrates strong problem-solving and communication abilities. This is a unique opportunity for a role focused on customer satisfaction and successful project delivery.

Qualifications

• 5+ years of experience in implementations or project management.
• Proven ability to manage multiple concurrent customer-facing implementations.
• Strong written and verbal communication skills.

Responsibilities

• Lead end-to-end customer implementations from kickoff through stabilization.
• Design and manage project plans, milestones, dependencies, and risks.
• Gather and document customer requirements and support testing.

Skills

Project management

Multilingual communication

Customer onboarding

Problem identification

Tools

Salesforce

CRM systems

Project management tools

Job description

A global background screening leader is seeking an Implementation & Professional Services Manager to lead customer onboarding and go-live delivery in Latin America and the U.S. You'll manage the implementation lifecycle, ensuring predictable launches while coordinating cross-functionally. The ideal candidate has over 5 years of project management experience, is fluent in Spanish, Portuguese, and English, and demonstrates strong problem-solving and communication abilities. This is a unique opportunity for a role focused on customer satisfaction and successful project delivery.