Remote Implementation & Professional Services Lead (LATAM)

Firstadvantageindia; Americas; A distancia; MXN 1.046.207 - 1.394.943; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Inclusive work culture

Opportunities for growth

Descripción de la vacante

A global background screening leader is seeking an Implementation & Professional Services Manager to lead customer onboarding and go-live delivery in Latin America and the U.S. You'll manage the implementation lifecycle, ensuring predictable launches while coordinating cross-functionally. The ideal candidate has over 5 years of project management experience, is fluent in Spanish, Portuguese, and English, and demonstrates strong problem-solving and communication abilities. This is a unique opportunity for a role focused on customer satisfaction and successful project delivery.

Formación

• 5+ years of experience in implementations or project management.
• Proven ability to manage multiple concurrent customer-facing implementations.
• Strong written and verbal communication skills.

Responsabilidades

• Lead end-to-end customer implementations from kickoff through stabilization.
• Design and manage project plans, milestones, dependencies, and risks.
• Gather and document customer requirements and support testing.

Conocimientos

Project management

Multilingual communication

Customer onboarding

Problem identification

Herramientas

Salesforce

CRM systems

Project management tools

Descripción del empleo

A global background screening leader is seeking an Implementation & Professional Services Manager to lead customer onboarding and go-live delivery in Latin America and the U.S. You'll manage the implementation lifecycle, ensuring predictable launches while coordinating cross-functionally. The ideal candidate has over 5 years of project management experience, is fluent in Spanish, Portuguese, and English, and demonstrates strong problem-solving and communication abilities. This is a unique opportunity for a role focused on customer satisfaction and successful project delivery.