Remote SaaS Onboarding Specialist — Smooth Go-Lives

Atomic Hr; Región Centro; À distance; MXN 300 000 - 400 000; Plein temps

Résumé du poste

Atomic HR is seeking a customer onboarding specialist to guide new customers from kickoff to go-live, becoming a go-to expert on the platform for reservations, availability, rates, payments, and guest communications.

You will tailor demos, build onboarding plans, and maintain organized records in CRM, ensuring smooth deployments and proactive issue resolution for customers in outdoor hospitality.

Qualifications

• 2+ years of customer-facing experience in SaaS onboarding, implementation, support, or training.
• Experience onboarding or training customers on a software product.
• Ability to explain complex software to non-technical users.

Responsabilités

• Guide new customers through onboarding end to end, from kickoff to go-live.
• Become an expert on the platform including availability, rates, payments, site maps, reporting, and guest communication.
• Deliver tailored demos that simplify complex features.
• Build onboarding plans, checklists, and follow-up emails after calls.
• Share customer insights with product and engineering.
• Keep notes and setup details organized in CRM.

Connaissances

Customer-facing experience

Onboarding experience

Explain complex software

Strong organization

Written and spoken English

Patience and empathy

Outils

CRM tools

Helpdesk software

Project-tracking tools

Description du poste

Atomic HR is seeking a customer onboarding specialist to guide new customers from kickoff to go-live, becoming a go-to expert on the platform for reservations, availability, rates, payments, and guest communications.

You will tailor demos, build onboarding plans, and maintain organized records in CRM, ensuring smooth deployments and proactive issue resolution for customers in outdoor hospitality.