Retail Sales Associate - Customer-First Experience

Unsubscribed; Ecatepec de Morelos; On-site; MXN 201,000 - 268,000; Full time

Job summary

American Eagle offers an engaging environment in which Sales Associates deliver exceptional customer experiences and drive sales. The role emphasizes knowledge of AE loyalty programs, product trends, and efficient cash handling while maintaining a neat store and assisting teammates.

The position requires strong communication, teamwork, and flexibility to work evenings, weekends, and holidays in a fast-paced setting. AE Mexico promotes inclusion and customer-focused service across its stores.

Qualifications

• Excellent verbal and written communication with customers and team members.
• Strong collaboration and ability to work well within a team.
• Ability to take feedback and act on it.
• Ability to stand and move about for extended periods of time.
• Willingness to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Provide excellent customer service to deliver a positive store experience.
• Promote AE loyalty programs and inform customers about benefits.
• Utilize store tools to provide product knowledge and support sales.
• Assist coworkers and share knowledge to meet tasks and targets.
• Suggest outfits and trends to fit customer style and promote promotions.
• Process register sales accurately and follow cash handling procedures.
• Maintain organized sales floor, fitting room, and stockroom to company standards.
• Support merchandise flow from shipment to shelves and backroom SOPs.
• Address customer concerns in line with policy and escalate when needed.

Skills

Verbal communication

Written communication

Teamwork

Adaptability

Multi-tasking

Tech literacy

Customer focus

Job description

American Eagle offers an engaging environment in which Sales Associates deliver exceptional customer experiences and drive sales. The role emphasizes knowledge of AE loyalty programs, product trends, and efficient cash handling while maintaining a neat store and assisting teammates.

The position requires strong communication, teamwork, and flexibility to work evenings, weekends, and holidays in a fast-paced setting. AE Mexico promotes inclusion and customer-focused service across its stores.