Remote Veterinary Client Support Specialist (Contractor)

Resolv Global; Mérida; Presencial; MXN 117.000 - 163.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid weekly

Descripción de la vacante

Resolv Global is seeking dedicated Veterinary Client Support Representatives to join our growing team serving veterinary clinics across the United States. You will assist pet owners and clinics by handling inbound calls, scheduling appointments, providing information, documenting interactions, and delivering a compassionate customer experience.

This remote, independent contractor role is open to México residents and requires strong English communication, clear pronunciation, and the ability to

Formación

• Strong English communication and active listening.
• Experience handling customer inquiries via phone or chat.
• Ability to work in a fast-paced environment and follow procedures.

Responsabilidades

• Handle inbound and outbound customer calls professionally.
• Assist pet owners with appointment scheduling and inquiries.
• Follow clinic-specific procedures and document interactions.
• Document customer interactions in CRM and scheduling systems.
• Escalate urgent concerns per procedures.
• Maintain compassionate and professional tone in sensitive conversations.
• Support clinics by delivering excellent customer service.
• Multitask across systems while maintaining accuracy and pace.
• Meet attendance, productivity, and quality targets.

Conocimientos

English communication

Call center experience

Customer service

Problem solving

Herramientas

CRM systems

Scheduling software

Descripción del empleo

Resolv Global is seeking dedicated Veterinary Client Support Representatives to join our growing team serving veterinary clinics across the United States. You will assist pet owners and clinics by handling inbound calls, scheduling appointments, providing information, documenting interactions, and delivering a compassionate customer experience.

This remote, independent contractor role is open to México residents and requires strong English communication, clear pronunciation, and the ability to