Remote Veterinary Client Support Specialist

Resolv Global; Veracruz; Presencial; MXN 186.000 - 237.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Paid weekly

Descripción de la vacante

Resolv Global in Mexico is seeking Veterinary Client Support Representatives to assist U.S. veterinary clinics by handling calls, scheduling appointments, and delivering compassionate customer care.

The role is Remote from Mexico, Independent Contractor, $5.75 USD per hour, paid weekly, full-time with paid training. Applicants must reside in México and have strong English communication and prior remote or customer service experience.

Formación

• Previous call center or customer service experience.
• Proficient English communication, both written and spoken.
• Comfort with remote, home-office work and following detailed procedures.

Responsabilidades

• Handle inbound and outbound customer calls professionally.
• Assist pet owners with appointment scheduling and inquiries.
• Document interactions in CRM and scheduling systems according to procedures.
• Escalate urgent concerns per established guidelines.
• Maintain compassionate, professional tone in sensitive conversations.
• Support veterinary clinics with exceptional service.

Conocimientos

Customer service

English communication

Problem solving

Attention to detail

Remote work experience

Herramientas

CRM software

Ticketing systems

Descripción del empleo

Resolv Global in Mexico is seeking Veterinary Client Support Representatives to assist U.S. veterinary clinics by handling calls, scheduling appointments, and delivering compassionate customer care.

The role is Remote from Mexico, Independent Contractor, $5.75 USD per hour, paid weekly, full-time with paid training. Applicants must reside in México and have strong English communication and prior remote or customer service experience.