Remote Veterinary Client Support Specialist

Resolv Global; Puebla de Zaragoza; Presencial; MXN 117.000 - 164.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Weekly pay

Descripción de la vacante

Resolv Global is seeking Veterinary Client Support Representatives to assist US veterinary clinics. You will handle inbound/outbound calls, schedule appointments, document interactions, and deliver a compassionate customer experience.

This remote, México-only, full-time independent contractor role offers $5.75 USD per hour, weekly pay, paid training, and a professional English-speaking environment with well-defined procedures. You will support animal owners and clinics with empathy and accuracy.

Formación

• Must currently reside in Mexico.
• Previous call center or customer service experience.
• Previous remote work experience.
• Excellent English communication skills.
• Clear pronunciation with minimal accent.
• Ability to follow detailed procedures and workflows.
• Strong listening and problem-solving skills.

Responsabilidades

• Handle inbound and outbound customer calls professionally and efficiently.
• Assist pet owners with appointment scheduling, rescheduling, and general inquiries.
• Follow clinic-specific procedures, workflows, and documentation requirements.
• Accurately document customer interactions within CRM and scheduling systems.
• Escalate urgent concerns according to established procedures.
• Maintain a compassionate and professional tone during sensitive customer interactions.
• Support veterinary clinics by providing exceptional customer service experiences.
• Manage multiple systems and tasks while maintaining accuracy and efficiency.
• Meet attendance, productivity, and quality expectations.

Conocimientos

Customer Service

Call Center

Remote Work

English Proficiency

Herramientas

CRM

Ticketing System

Descripción del empleo

Resolv Global is seeking Veterinary Client Support Representatives to assist US veterinary clinics. You will handle inbound/outbound calls, schedule appointments, document interactions, and deliver a compassionate customer experience.

This remote, México-only, full-time independent contractor role offers $5.75 USD per hour, weekly pay, paid training, and a professional English-speaking environment with well-defined procedures. You will support animal owners and clinics with empathy and accuracy.