Remote Veterinary Client Support Specialist

Resolv Global; Región Centro; Presencial; MXN 117.000 - 164.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Weekly pay (arrears)

Descripción de la vacante

Resolv Global is seeking Veterinary Client Support Representatives to assist pet owners and veterinary clinics across the United States via inbound calls and scheduling. This remote México-only role requires professional, empathetic communication and adherence to clinic procedures.

You will document interactions in CRM, handle inquiries, and escalate urgent issues while maintaining accuracy and a compassionate tone. Training is provided, and weekly pay is offered.

Formación

• Must currently reside in México
• Previous call center or customer service experience
• Previous remote work experience
• Excellent English communication skills
• Clear pronunciation with minimal accent
• Strong listening and problem-solving skills
• Ability to follow detailed procedures and workflows
• Strong attention to detail
• Professional and empathetic communication style
• Immediate availability preferred

Responsabilidades

• Handle inbound and outbound customer calls professionally and efficiently
• Assist pet owners with appointment scheduling, rescheduling, and general inquiries
• Follow clinic-specific procedures, workflows, and documentation requirements
• Accurately document customer interactions within CRM and scheduling systems
• Escalate urgent concerns according to established procedures
• Maintain a compassionate and professional tone during sensitive customer interactions
• Support veterinary clinics by providing exceptional customer service experiences
• Manage multiple systems and tasks while maintaining accuracy and efficiency
• Meet attendance, productivity, and quality expectations

Conocimientos

Customer service experience

Call center experience

Remote work experience

English communication skills

Active listening

Problem-solving

Attention to detail

Empathetic communication

Immediate availability

Descripción del empleo

Resolv Global is seeking Veterinary Client Support Representatives to assist pet owners and veterinary clinics across the United States via inbound calls and scheduling. This remote México-only role requires professional, empathetic communication and adherence to clinic procedures.

You will document interactions in CRM, handle inquiries, and escalate urgent issues while maintaining accuracy and a compassionate tone. Training is provided, and weekly pay is offered.