Remote Veterinary Client Support Specialist

Resolv Global; Saltillo; A distancia; MXN 122.000 - 174.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Descripción de la vacante

Resolv Global in Mexico is hiring Veterinary Client Support Representatives. This remote, independent-contractor role supports veterinary clinics across the United States, handling calls, scheduling, and delivering a compassionate service.

You will document interactions in CRM, follow clinic procedures, and escalate urgent concerns when needed. Strong English, clear pronunciation, and empathetic communication are essential for success.

Formación

• Must currently reside in México.
• Previous call center or customer service experience.
• Previous remote work experience.
• Excellent English communication skills.
• Clear pronunciation with minimal accent.
• Strong listening and problem-solving skills.
• Ability to follow detailed procedures and workflows.
• Professional and empathetic communication style.
• Immediate availability preferred.

Responsabilidades

• Handle inbound and outbound customer calls professionally and efficiently.
• Assist pet owners with appointment scheduling, rescheduling, and general inquiries.
• Follow clinic-specific procedures, workflows, and documentation requirements.
• Accurately document customer interactions within CRM and scheduling systems.
• Escalate urgent concerns according to established procedures.
• Maintain a compassionate and professional tone during sensitive customer interactions.
• Support veterinary clinics by providing exceptional customer service experiences.
• Manage multiple systems and tasks while maintaining accuracy and efficiency.
• Meet attendance, productivity, and quality expectations.

Conocimientos

Customer service

Call center experience

English communication

Listening skills

Problem-solving

Attention to detail

Empathetic communication

Herramientas

CRM software

Scheduling systems

Descripción del empleo

Resolv Global in Mexico is hiring Veterinary Client Support Representatives. This remote, independent-contractor role supports veterinary clinics across the United States, handling calls, scheduling, and delivering a compassionate service.

You will document interactions in CRM, follow clinic procedures, and escalate urgent concerns when needed. Strong English, clear pronunciation, and empathetic communication are essential for success.