Remote Veterinary Client Support Specialist

Resolv Global; Tijuana; Remote; MXN 122,000 - 174,000; Full time

Benefits offered by this job

Paid weekly

Paid training

Job summary

Resolv Global seeks Veterinary Client Support Representatives to assist veterinary clinics in the United States. You will handle inbound calls, schedule appointments, document interactions, and deliver compassionate customer service in English.

This remote independent contractor role requires clear communication, adherence to procedures, and a professional, empathetic demeanor while assisting pet owners and clinics. Paid training is provided.

Qualifications

• Must currently reside in México.
• Previous call center or customer service experience.
• Excellent English communication skills.
• Ability to follow detailed procedures and workflows.
• Background check may be required for shortlisted candidates.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Assist pet owners with appointment scheduling and inquiries.
• Follow clinic procedures and documentation requirements.
• Document interactions in CRM and scheduling systems.
• Escalate urgent concerns per procedures.

Skills

Customer service

Call center

English skills

Attention to detail

Empathetic communication

Tools

CRM systems

Scheduling software

Windows 11

Job description

Resolv Global seeks Veterinary Client Support Representatives to assist veterinary clinics in the United States. You will handle inbound calls, schedule appointments, document interactions, and deliver compassionate customer service in English.

This remote independent contractor role requires clear communication, adherence to procedures, and a professional, empathetic demeanor while assisting pet owners and clinics. Paid training is provided.