Remote Veterinary Client Support Specialist

Resolv Global; Torreón; Remoto; MXN 121.000 - 173.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid weekly

Paid training

Descrizione del lavoro

Resolv Global is seeking Veterinary Client Support Representatives to support veterinary clinics across the United States. You will handle inbound calls, schedule appointments, document interactions, and deliver compassionate customer service from a remote Mexican work setup.

The role requires strong English communication, the ability to follow detailed procedures, and experience in call centers or customer service. Training is provided, with weekly pay and full-time hours in a remote setting.

Competenze

• Experience in call centers or customer service.
• Remote work experience is required.
• Excellent English communication skills.
• Ability to follow detailed procedures and workflows.
• Strong listening and problem-solving skills.

Mansioni

• Handle inbound and outbound customer calls professionally and efficiently.
• Assist pet owners with appointment scheduling, rescheduling, and general inquiries.
• Follow clinic-specific procedures, workflows, and documentation requirements.
• Accurately document customer interactions within CRM and scheduling systems.
• Escalate urgent concerns according to established procedures.
• Maintain a compassionate and professional tone during sensitive customer interactions.
• Support veterinary clinics by providing exceptional customer service experiences.
• Manage multiple systems and tasks while maintaining accuracy and efficiency.
• Meet attendance, productivity, and quality expectations.

Conoscenze

English communication

Call center experience

Remote work experience

Active listening

Problem solving

Attention to detail

Empathetic communication

Strumenti

CRM

Ticketing system

Scheduling systems

Descrizione del lavoro

Resolv Global is seeking Veterinary Client Support Representatives to support veterinary clinics across the United States. You will handle inbound calls, schedule appointments, document interactions, and deliver compassionate customer service from a remote Mexican work setup.

The role requires strong English communication, the ability to follow detailed procedures, and experience in call centers or customer service. Training is provided, with weekly pay and full-time hours in a remote setting.