Remote Veterinary Client Support Specialist

Resolv Global; Pachuca; Remoto; MXN 112.000 - 160.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid training

Remote work (Mexico only)

Weekly pay

Descrizione del lavoro

Resolv Global seeks Veterinary Client Support Representatives to join a remote team serving US veterinary clinics. You will handle inbound and outbound calls, schedule appointments, provide information, document interactions, and deliver a compassionate customer experience.

This full-time independent contractor role is based in Mexico with a pay rate of $5.75 USD per hour and weekly payments. Strong English communication, remote-work experience, and empathy are essential for success.

Competenze

• Must currently reside in México.
• Previous call center or customer service experience.
• Previous remote work experience.
• Excellent English communication skills.
• Clear pronunciation with minimal accent.
• Strong listening and problem-solving skills.
• Ability to follow detailed procedures and workflows.
• Strong attention to detail.
• Professional and empathetic communication style.
• Comfortable handling emotional or sensitive customer conversations.
• Immediate availability preferred.

Mansioni

• Handle inbound and outbound customer calls professionally and efficiently.
• Assist pet owners with appointment scheduling, rescheduling, and general inquiries.
• Follow clinic-specific procedures, workflows, and documentation requirements.
• Accurately document customer interactions within CRM and scheduling systems.
• Escalate urgent concerns according to established procedures.
• Maintain a compassionate and professional tone during sensitive customer interactions.
• Support veterinary clinics by providing exceptional customer service experiences.
• Manage multiple systems and tasks while maintaining accuracy and efficiency.
• Meet attendance, productivity, and quality expectations.

Conoscenze

English communication

Customer service

Active listening

Empathy

Communication clarity

Strumenti

CRM

Ticketing system

Scheduling software

Descrizione del lavoro

Resolv Global seeks Veterinary Client Support Representatives to join a remote team serving US veterinary clinics. You will handle inbound and outbound calls, schedule appointments, provide information, document interactions, and deliver a compassionate customer experience.

This full-time independent contractor role is based in Mexico with a pay rate of $5.75 USD per hour and weekly payments. Strong English communication, remote-work experience, and empathy are essential for success.