Remote Vet Client Support Specialist

Resolv Global; León; Presencial; MXN 117.000 - 164.000; Jornada completa

Descripción de la vacante

Resolv Global is seeking an animal-loving customer service professional to support pet owners remotely from Mexico. This independent contractor role involves scheduling, inquiries, and documenting interactions in CRM.

Strong English skills and empathy are essential for handling sensitive conversations with clinics and clients. The position requires a quiet home workspace, reliable internet, and a commitment to meeting productivity and quality expectations while completing paid training and

Formación

• Must currently reside in México.
• Previous call center or customer service experience.
• Previous remote work experience.
• Excellent English communication skills.
• Clear pronunciation with minimal accent.
• Strong listening and problem-solving skills.
• Ability to follow detailed procedures and workflows.
• Strong attention to detail.
• Professional and empathetic communication style.
• Comfortable handling emotional or sensitive customer conversations.
• Immediate availability preferred.

Responsabilidades

• Handle inbound and outbound customer calls professionally and efficiently.
• Assist pet owners with appointment scheduling, rescheduling, and general inquiries.
• Follow clinic-specific procedures, workflows, and documentation requirements.
• Accurately document customer interactions within CRM and scheduling systems.
• Escalate urgent concerns according to established procedures.
• Maintain a compassionate and professional tone during sensitive customer interactions.
• Support veterinary clinics by providing exceptional customer service experiences.
• Manage multiple systems and tasks while maintaining accuracy and efficiency.
• Meet attendance, productivity, and quality expectations.

Conocimientos

Customer service

English communication

Problem-solving

Attention to detail

Empathetic communication

Remote work experience

Herramientas

CRM experience

Ticketing systems

Descripción del empleo

Resolv Global is seeking an animal-loving customer service professional to support pet owners remotely from Mexico. This independent contractor role involves scheduling, inquiries, and documenting interactions in CRM.

Strong English skills and empathy are essential for handling sensitive conversations with clinics and clients. The position requires a quiet home workspace, reliable internet, and a commitment to meeting productivity and quality expectations while completing paid training and